Job Description:

We have an opportunity for work from home Customer Service Representatives.  If you can provide a clean, safe, noise-free work space and high speed internet connection? Computer and peripherals would be provided by CDS Global.  

What You Will Do…                    

Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.

We are looking for customer service representatives to work from home providing excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position. 

 

Skills You Need…

Technical Skills

• Minimum typing requirements of 20 wpm


• Simultaneously navigate multiple PC screens and systems

Communication Skills

• Passionate about helping others


• Speak in a pleasant tone, retain composure and gain confidence of the customer


• Proficient ability to read, write and speak the English/Spanish language

Problem Solving Skills

• Identify and anticipate customer needs


• Effectively prioritize work time to ensure productivity standards are achieved


• Comfortable working under pressure

Customer Focus

• Make customers feel valued and appreciated


• Attitude to thrive in a fast paced, challenging, team-oriented culture


• Customer Service background or experience working with people

Commitment

• Mandatory Training Class


• Set Work schedule after training

What we offer:

When you accept a new job, you're looking for more than a salary.  At CDS Global, employee benefits are a significant part of your compensation package.  The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees.  Surveys are conducted annually to ensure that our salaries remain competitive in the marketplace.  Employees receive merit increases and may also receive a salary increase when promoted internally.

• Health Insurance


• Employee Savings Plan - 401(k)


• Life Insurance


• PTO


• Wear jeans every day


• Regular events that bring you and your coworkers together outside the office for fun, informal events 


• Free on-site fitness facility


• Free parking


• Discounts available through CDS Global and Hearst, our parent company

Why Work @ CDS Global…

• Career building experience!


• Top-notch paid training!


• A workplace that’s never boring!


• Opportunity to make people smile every day!


• Rewards and recognition that will ignite your career!


• Amazing coworkers!


• Benefits and PTO


• Pay $12.50

EOE/AA Employer including Vets and Disabled

Pre-employment background check(s) conducted on qualified candidates.

Post-offer, pre-employment drug/health screening(s) required for some positions.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:

Phone: 515-247-7500

Email: hremployment@cds-global.com 

If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic - Chinese 

If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Chinese 

If you want to view the Pay Transparency Policy Statement, please click the link: English

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