Technology Specialists play a critical role on the OU IT Mission Support team with responsibility for delivering IT services, managing administrative/academic relationships, and establishing technology support and strategies for service areas. Specialists support and meet technology needs that align with the culture, goals, and needs of the service area and must have broad technology experience. These important positions will coordinate and manage the process of service delivery, technology integration, and collaborative solution building. Specialists report to Senior Strategists and assist the Strategists and Senior Strategists in business analysis and managing customer expectations.

Required Education: Bachelor Degree or equivalent combination of education/job related experience, AND:

• 0-24 months working in a technology or customer service organization

Skills:

• Proven performance delivering contract-based service to customers.


• Strong oral and written communication skills.


• Must have knowledge of current personal computer hardware, operating systems, client/server, and network technologies, including printers and peripheral devices.


• Ability to install and configure a wide variety of software applications.

Certifications:

• Valid Driver's License required - this position will be responsible for pick up and delivery of computer equipment.

Advertised Physical Requirements:

• Must be able to engage in repetitive motions and communicate effectively.

Departmental Preferences:

• ITSM - Service Management tools


• ITIL Certification or experience in an ITIL environment.


• Microsoft Office Products


• Modern Communication tools (Zoom, Slack, Skype, Etc)


• Windows and/or Mac Operating Systems


• Website admin Experience, Server Experience, Linux


• Cloud Services


• Knowledge of higher education

Supervision: No Supervisory Duties

Special Instructions:

If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit  https://hr.ou.edu/Policies-Handbooks/TB-Testing