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Pool Attendant at Sonesta International Hotels Corporation

Posted in Other 30+ days ago.

Type: Full-Time
Location: Nashville, Tennessee





Job Description:

Job Description Summary

The Pool Attendant provides excellent customer service to our guests by maintaining a clean, organized, and well-stocked space and by assisting with any guest requests.

Job Description

Job Description


  • Key Job Functions

    • Clean fitness and recreation area restrooms.

    • Launder, fold, and stack towels according to company procedures.

    • Distribute towels to guests.

    • Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.

    • Provide information to guests about available recreation facilities and activities.

    • Promote a fun and relaxing atmosphere for guests.

    • Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.

    • Provide assistance to injured guests until the arrival of emergency medical services.

    • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.    

    • Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

    • Anticipate and address guests' service needs; thank guests with genuine appreciation.

    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.

    • Visually inspect tools, equipment, or machines. Report any broken equipment to the Maintenance Department.

    • Set up and break down Pool Attendant station, towel supply area, umbrellas, etc.

    • Maintain cleanliness of the pool deck.

    • Verify resident and guest information for pool access.

    • Inform guests of pool rules and enforce rules, as needed. 

    • May be required to work nights, weekends and/or holidays.




  • Deliver Passionate & Engaging Service to our Guests

    • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

    • You will consistently deliver our GUEST model:


      • Greet or welcome everyone, warmly with a smile


      • Use eye and ear contact and guest’s name


      • Establish/anticipate needs


      • Solve and own all requests/complaints


      • Thank everyone





  • Build solid relationship with your Colleagues
    •  Treat colleagues with respect and dignity


  • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:


  • Medical, Dental and Vision Insurance

  • Health Savings Account with Company Match

  • 401(k) Retirement Plan with Company Match

  • Paid Vacation and Sick Days

  • Sonesta Hotel Discounts

  • Educational Assistance

  • Paid Parental Leave

  • Company Paid Life Insurance

  • Company Paid Short Term and Long Term Disability Insurance

  • Various Employee Perks and Discounts

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:


  • Medical, Dental and Vision Insurance

  • Health Savings Account with Company Match

  • 401(k) Retirement Plan with Company Match

  • Paid Vacation and Sick Days

  • Sonesta Hotel Discounts

  • Educational Assistance

  • Paid Parental Leave

  • Company Paid Life Insurance

  • Company Paid Short Term and Long Term Disability Insurance

  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.