Position Summary

Perform functions to manage Field Service trainee’s training and training/technical support to the Field Service Technicians. Recommend, develop, and implement policies/procedures for new hires in accor­dance with A2LA training and company regulations. Provide technical assistance, coaching and support via phone or on-site to customers and field service technicians for CMMs, Quick Vision, Linear Scales and other precision measuring instrument hardware.

Essential Job Responsibilities

1. Possess an in-depth knowledge of all three product lines; Form, Vision and CMM at Mitutoyo America.


2. Provide telephone support to field service technicians, customers and distributors regarding installation, operation, repair, and calibration of CMMs, QV, Form products, linear scales, and/or other precision measuring instruments.


3. Develop and implement a quality training program to ensure conformity of technicians and their knowledge to quality standards. Develop, analyze implications, recommend, implement, and interpret A2LA policies and procedures to facilitate training of new Technicians.


4. Perform audits of field service technicians to ensure they are capable of doing their jobs on-site and are working in accordance with MACFS’ accredited quality management procedures.


5. Counsel Technicians and Trainees regarding job-related problems and the proper technique or process to remediate the problem.


6. Coach Technicians/trainees to improve proficiency. Recommends additional technical and non-technical training field service technicians as required.


7. Formulate, recommend and implement training policies, procedures, and employee relations necessary to create and maintain a positive employer-employee relationship.


8. Research, administer and coordinate training courses throughout the year for trainees and technicians as required. Keep informed on new product and training developments and understand their implications to the Field Service Department.


9. Provide telephone and onsite support to field service technicians, distributors, and end users regarding technical questions and related problems. Act as expert advisor to help solve extremely difficult or complex problems until resolution.


10. Interface with Technical Support Department to find solutions to hardware and software problems. Document new or modified technical support information and distribute to field service technicians.


11. Provide support for field service quality system, including documentation and implementation of all systems, internal and external audits, and maintenance of the system.


12. On-site audits.

Supervisory Responsibilities Responsible to manage field service trainees.  Participate in hiring process, assign, review, and check work, eliminate ordinary difficulties, enforce company policies, establish per­formance standards, and evaluate employee performance.

Work Environment:  Manufacturing.  Quality Lab.

Physical Demands: The person in this position needs to lift, move and carry up to 50 lbs.  This position requires bending, squatting, and reaching. 

Additional Qualifications:  Valid Driver’s License

Position Type and Expected Hours of Work: This is a full-time position. 

Travel: Up to 35% travel.  Up to 8 hours driving per day.

Required Education and Experience:  Equivalent education of two years of college.  Five years’ experience.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Reports to: Field Service Assistant Manager

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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