Customer Logistics Director - Distribution Operations
Job Description
Customer Logistics Director – Distribution Operations
Location: Neenah, Wisconsin
SUMMARY OF POSITION:
Provide strategic direction and manage activities designed to provide external and internal customers with consistent effective and economical distribution support and efficient distribution center operations. Strategically lead development of annual operating budget. Implement business practices supporting defined expense and service requirements. Negotiate agreements with supply chain partners. Collaborate with other functional business units to establish and refine operations protocol, driving superior customer satisfaction, and consistent performance and profitability.
ESSENTIAL FUNCTIONS:
Manage annual operating costs to meet budget expectations through effective allocation and management of resources.
Manage agreements, rates, and service schedule with Distribution locations in support of fiscal and service objectives.
Direct activities and projects of subordinate managers in Distribution Operations toward achieving business unit objectives, strategies, vision and tactics.
Execute and maintain economically effective Distribution best practices supporting commodities flow to supply locations, including production facilities, customers, warehouses, or other delivery network facilities.
Routinely generate reports and analyze materials handling and shipment planning metrics in order to recognize changing requirements; propose broader based strategic solutions to maintain balance between work mix, load volume, operations and costs.
Collaborate with business unit team members, senior managers and team leaders to assess and respond to distribution needs. Collaborate closely with customers to define distribution programs in support of customer needs, program modifications or create enhancements to existing programs when appropriate.
Develop and drive best practices and standards for superior departmental performance. Manage company objectives for safety, cost control, efficiency, employee retention, and customer satisfaction.
Evaluate and recommend continuous data driven and insightful improvement methodologies related to order processing, tracking, and communication, as well as systems support of order management.
General
Ability to work effectively under pressure and maintain deadlines.
Ability to clearly and precisely communicate orally and in writing to individuals and groups.
Ability to communicate precise innovative Supply Chain and business solutions to customers and team leaders/members.
Ability to adapt and support the organization through times of change.
Ability to assess business views strategically.
Ability to build strong sustainable business relationships at various levels throughout organization and with key customers.
Ability to precisely and proficiently conduct strategic business and data analyses and data driven recommendations for improvements and advancements.
Ability to operate and use telephones, computers/laptops and other technological devices/software programs to communicate with other people.
Ability to proficiently use and perform key functions of Microsoft Excel software program.
DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS, INCLUDE BUT NOT LIMITED TO:
Organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations.
Create respectful environment among team members, and motivate improvement of individuals and team performances to achieve desired business results.
Maintain effectiveness of varying environments with different tasks, responsibilities and people. Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action.
Render judgments and make timely decisions in alignment with business objectives, strategies and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes, and adjust to meet requirements of changing conditions/situations.
MINIMUM REQUIREMENTS:
Education required:
Minimum of Bachelor’s degree.
Experience:
At least 10 years of experience with operations leadership in a systems-directed manufacturing-driven supply chain environment, preferably in Distribution.
Preferred Experience/Qualifications:
Experience in ERP (SAP) environment. 7-9 years of experience in transportation industry experience, including domestic/international transportation methodologies.
Proficient in data access tools and PC based applications (Windows, Word, Excel and PowerPoint). Knowledge of OSHA regulations, as well as warehousing industry best practices.
Skills/Competencies:
Strong leadership, analytical, results, strategy, and vision oriented, strong oral and written communication, complex problem solving, change management, project management and risk management
Other Skills:
Prioritization and time management, resources and team management, planning, organization, coaching, adaptability and interpersonal
SCOPE OF POSITION:
Collaborate with various organizational Distribution teams, Supply Chain teams, other business unit teams and key customers.
Direct reports/management of others may encompass 40-50 team members.
WORKING CONDITIONS:
Travel may include up to 50% of work time. Travel may also include travel via aircrafts and motor vehicles to various locations, if applicable. Varying working conditions may include prolonged sitting, typing and viewing computer/laptop screens, along with occasional bending, reaching, lifting, carrying, climbing, twisting, stooping, walking and standing.
Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.
Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.
K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
This position is subject to drug and alcohol testing, including pre-employment testing.
Global VISA and Relocation Specifications:
K-C will support global relocation for the chosen candidate for the role, including assistance to obtain proper work authorization. The benefits provided will be per the terms of K-C’s applicable mobility policies. The benefits/policy provided will decided in K-C’s sole discretion.
