The Team Leader will be responsible for overseeing and coordinating the day to day of workflow. Specific responsibilities will include, but are not limited to the following:
Ensuring workload is completed as outlined in departmental procedures and policies
Maintaining focus on customer service and quality
Meeting and exceeding service level agreements
Understanding portfolio and tools used to support client processing requirements
Providing training to new and existing employees
Assisting with motivating staff and influencing positive morale
Interfacing with other operations departments to research and resolve inquiries
Making routine decisions and determining proper courses of action within the limits of standard policies and procedures
Researching and resolving customer problems
Preparing communications for internal and external responses to client inquiries
Participating in evaluations, coaching, and counseling sessions of front line associates
Participating on projects aimed at enhancing the customer experience as identified through escalation matters
Performing other duties as assigned
Requirements:
Remittance Processing experience with proven ability to effectively lead a team preferred
Ability to analyze and comprehend client's standard operating procedures and instructions
Production environment focus around meeting deadlines and quotas
Keen sense of quality control and practices
Proven ability to lead in a production/operations environment
Strong written and verbal communication skills
Excellent organizational skills
Solid judgment and reasoning skills
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Flexibility and willingness to learn and be utilized in all areas of operation
Open minded with a positive attitude
Ability to effectively interact with all diverse groups within the organization
Strong adherence to RISK prevention
Physical requirements: Sitting - up to 95% of the time, Standing - up to 95% of the time, Lifting - up to 90% of the time and up to 50 pounds; Walking - up to 95% of the time
Ability to work: Night Shift \"F Schedule\" Sunday, Monday, Thursday & Friday / 7:00pm-5:30am, but must be flexible as t his position may require you to work non-traditional hours and/or additional hours as business needs arise.
This position may require a period of onboarding and training to be completed at the downtown Chicago location (131 S Dearborn St, Chicago, IL, 60603).
A Government Security Clearance may be required for this position. This includes, but is not limited to:
Fingerprints
Credit Check
Employment History
Tax Filing History (possibly)
References (possibly)
Proof of U.S. Legal Permanent Residence up to 7 years
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
