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Cognosante is on a mission to transform our country's healthcare system. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people's lives today!

Job Description

Cognosante anticipates the award of a large, complex health insurance processing and support contract. Under this five-year contract, Cognosante will provide contact center services supporting inbound and outbound communications via several channels (e.g., phone, chat, mail, etc.), document receipt and processing, mail fulfillment, and systems integration work (e.g., operation and maintenance of integrated voice response, workflow management, document management, customer relationship management, and knowledge management systems). Services also include the performance of operational tasks for agency stakeholders, Medicaid recipients, and providers. The overall goal is to improve the agency, provider, and recipient experience.

The selected candidate will fulfill Quality Assurance Manager responsibilities for implementation of the abovementioned program.

Required Qualifications

• Bachelor's degree in business management or a related field


• 5+ years progressive experience in a quality assurance function of a large scale claims processing organization

Candidates that do not meet the required qualifications will not be considered.