Job Description:

Customer Service - Account Specialist

Ontario, CA, USA
Req #191

Friday, May 7, 2021

TOGETHER, WE SAVE LIVES

OVERVIEW

Manages support for Key Account Programs. Coordinates and manages customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives.

BASIC SKILLS

oMaintain relationships and favorable contacts with assigned accounts.

oMeet all assigned responsibilities and goals.

oReceive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.

*Purchase Orders and related requests

*Returns and related requests

*Information requests

oCoordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.

oParticipate in cross-functional teams and team projects.

oCommunicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.

oWork within the The Safariland Group team to balance responsibilities and share information.

oPerform other duties as assigned by the Supervisor of Customer Care.

oOwnsthe customer experience throughout the entire lifecycle of the relationship.

ADDITIONALSKILLS

oManage assigned key accounts and performs back-up support for other Account Specialists.

oTrain and mentor Customer Service Representatives as assigned.

oParticipate in quality programs.

oDevelop relationships with accounts assigned to acquire new orders and business intelligence.

oDevelop, track and coordinate the fulfillment and corrective action to meet assigned customer contractual agreements.

oCoordinate customer demand planning requirements throughout the enterprise.

oCoordinate and team lead vendor compliance requirements and corrective actions.

oCoordinate national and international logistics support requirements as required.

oCompile & issue reports and provide analysis regarding assigned customers' experience.

oUse extensive experience and judgment to plan and accomplish goals.

oPerform management functions for assigned team in the absence of the Customer Care Manager.


QUALIFICATIONS

• High School Diploma or General Education Degree (GED)


• Minimum of five (5) years of Customer Service experience required


• Minimum two (2) years account management experience in a Customer Service or a Sales related role


• Understanding of telephony concepts, practices, and procedures.


• Ability to coordinate with various levels of management within different functional areas.


• Experience with MS Office Suite.


• Excellent verbal and written communication skills.


• Ability to work within a team environment.


• Expert knowledge of company products, practices, and procedures.


• Expert Sales Order life cycle management knowledge and skills.


• Ability to work independently with little supervision.


• Ability to use database query reports and tools.


• Exceptional follow through and demonstrated ability to project lead.


• Vendor managed inventory skills.


• Knowledge of Electronic B2B concepts and processes.


• Vendor compliance and customer relationship management concepts.


• Enterprise cross-functional process knowledge.


• Contract administration.


• Forecast and demand planning.

The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.

Other details

• 
  Job Family
  First Level Administrative Workers
  
• 
  Pay Type
  Hourly
  
• 
  Required Education
  High School
  

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• 
  Ontario, CA, USA

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