Job Description:

Introduction

Are you passionate about a career in public service and thrive in high volume, customer focused environments?If so,TheState of Connecticut, Department of Social Services (DSS), is seeking your talents tocome make an impact with us!

We are currently recruiting for Connecticut Careers Trainees (Social and Human Services).In this position, you will determine eligibility for DSS programs and benefits and review comprehensive financial documents and statements, all while utilizing a variety of computer applications. We're looking for individuals who have strong customer service and interpersonal communications skills, can manage multiple priorities, and can think critically.Following successful completion of the training period, you will be considered for promotion to the target class of anEligibility Services Worker.

Who We Are:

We deliver and funds a wide range of programs and services as Connecticut's multi-faceted health and human services agency. Guided by our shared belief in human potential, we envision a Connecticut where all have the opportunity to be healthy, secure and thriving. We, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities. Follow us on twitter@ctdss and see what we are all about!



What We Offer:

• On the Job Training - Trainees undergo a rigorous training in preparation to carry out duties and responsibilities.


• Competitive Salary - Employees earn competitive wages with opportunities for career advancement.


• Insurance Benefits - Health coverage generally begins the first day of the month following your hire date.


• Loan Repayment - Qualifying employer for the Public Service Loan Forgiveness Program.


• Geographic Flexibility - Offices located in Hartford and 12 field offices across Connecticut.


• Hybrid Retirement Plan - New employees may elect to participate in the State Employees Retirement System which provides a retirement benefit including retiree health insurance.


• Paid Time Off - 12 paid holidays per calendar year in addition to vacation, sick and personal leave accruals.

Details:
Positions will be located in any of the following locations: Bridgeport, Danbury, Hartford,Manchester, Middletown, New Britain, New Haven, Norwich, Stamford, Torrington, Waterbury, Windham (Willimantic) and Windsor.The scheduled hours will be Monday - Friday, 8:30 a.m. to 5:00 p.m.

Applicants interested in any/all of the above positions must apply to this posting. Applicants will be able to specify which of the above positions they are interested in at a later step in the recruitment process. Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application.

Selection Plan

Please note that DSS takes part in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.



Applications to this recruitment may be used for future vacancies.



The minimum experience and training requirements must be met by May 31, 2021.



This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.



Should you have questions pertaining to this recruitment, please contact Elizabeth Weston at Elizabeth.Weston@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.

EXAMPLES OF DUTIES

In a department or institution receives training in introductory governmental work for development of skills and knowledge in field of public administration in order to qualify for advancement into agency professional positions; performs a variety of increasingly difficult duties as skills are acquired during course of training period; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Oral and written communication skills; ability to acquire knowledge and skills required for the target classification; ability to understand, evaluate and solve problems by exercising judgement and logic; ability to read, interpret and understand written material; ability to perform basic arithmetical computations; ability to interpret charts, graphs and tables; learning and reasoning ability; ability to establish and maintain cooperative relations with superiors, associates and general public; ability to utilize computer software.

MINIMUM QUALIFICATIONS

Possession of a Bachelor's or Master's degree.

NOTE:

1. 
   If the target job classification has a Substitution Allowed that requires the Bachelor's or Master's degree to be in a specific area(s), then these specific degree areas are required for appointment to the Connecticut Career Trainee classification.
   


2. 
   Candidates cannot be appointed until all degree requirements are complete.
   

PREFERRED QUALIFICATIONS

• Experience working in a customer service environment, with exposure to culturally diverse populations.


• Experience or course work in conducting interviews, gathering, and analyzing client sensitive material related to human services programs.


• Experience or course work with Microsoft Office Suite including managing data, report writing, tracking work and scheduling meetings.


• Experience or coursework with automated eligibly screening applications software or other comparable automation programs.


• Experience managing multiple priorities and implementing time management best practices.


• Experience interacting with and explaining information to individuals in a fast-paced environment that involves considerable phone, email, and in person contact.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

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