The Solutions Architect directly interfaces with customers to listen and gather customer requirements for needed services. Working closely with customers and internal teams from Sales, Product Development, and Customer Success, the Solutions Architect develops solutions within current Workiva products to meet customer needs. The Solutions Architect (SA) is responsible for listening to customer challenges and gathering customer requirements in order to develop consulting services to enable our customers to better leverage current Workiva products.
What You'll Do
Solutions Development: The Solutions Architect interacts with customers to determine their needs and develops solutions with current Workiva products to meet those needs
Consults with customers to determine their challenges and requirements
Creates custom demo solutions for customers and prospective customers
Provides project and relationship management to larger customers with broader needs
Collects feedback and learnings from custom service engagements to be leveraged in fixed scope, fixed fee services
Directly interfaces with customers and demonstrates complex solutions
Collects feedback from the field and provides it to Product Marketing and Product Development
Strong knowledge of Workiva products through a commitment to ongoing training
What You'll Need
Education
Undergraduate Degree or equivalent combination of education and experience in a related field.
Skills
Advanced computer technology skills including SQL, JSON, REST in addition to Microsoft Office, and Google Workspace applications
Ability to master Workiva applications
Proven problem solving skills and business acumen
Ability to thrive in a dynamic, fast-paced environment, successfully multi-tasking and determining priorities to meet deadlines
Detail-oriented and organized
Self-motivated and able to work autonomously
Strong presentation and phone skills
Proven success with customer service
Excellent communication skills (written, verbal, and listening)
Experience
3+ years of experience in services delivery preferred
Working Conditions & Physical Requirements
Requires 50-75% travel to meet with customers, vendors, suppliers, or attend trade shows
Reliable internet access for any period of time working remotely, not in a Workiva office.
How You'll Be Rewarded
Base Pay Range in Colorado: $70,000 - $93,000
An incentive typically paid quarterly
Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.
At Workiva, you'll enjoy:
Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/
Learn more: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
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