Job Summary
The United States Agency for International Development (USAID) is the lead U.S. government agency responsible for providing economic development and humanitarian assistance abroad in support of U.S. foreign policy goals. Under this task order, the contractor will provide technical and professional services in the execution of their broad and diverse mission to facilitate inter-governmental operational requirements here at USAID. The Mission of USAID is to accelerate human progress in developing countries by reducing poverty, advancing democracy, building market economies, promoting security, responding to crises, and improving quality of life. Working with governments, institutions, and civil society, USAID assists individuals to build their own futures by mobilizing the full range of American's public and private resources through our expert presence overseas.


The purpose of this order is to provide the necessary level of professional and technical support required to facilitate the overall operational objectives of USAID and Human Capital and Talent Management (HCTM) Center for Professional Development (CPD) programs and functions. The Contractor will provide training consultation, development, facilitation, and administration support on a full-time basis in support of HCTM/CPD's mission and its Global Workforce Learning Strategy (GWLS) objective to strengthen the capacity of the Agency's global workforce by ensuring they are well-equipped with the knowledge, skills, abilities, and resources to administer programs around the world. The Contractor shall provide these services, materials, and related equipment to perform the work delineated herein.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Employee may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.


Essential Functions and Responsibilities
The incumbent provides administrative and technical support for the HR Program Manager assigned to the CPD. Collaborate with the Foreign Service Center on policy changes/updates, Foreign Service Officer (FSO) assignment bidding, C3 assignment, and assignment waivers. Coordinate and manage student registration for the Foreign Service Institute (FSI), One-on-One training, Global English, Rosetta Stone, Mango, and Foreign Affair Counter Threat Training (FACT) at the Federal Law Enforcement Training Center (FLETC) and other professional development courses for language training. Review self-assessments and packets to assess whether criteria met for course enrollment. Communicate with employees selected for enrollment in the various courses. Liaise with the FSI, FLETC, and other contractor representative on the status of employee enrollment, contractor support, on-site support, logistical support, and administrative support. Reinforce directions provided to employees registered in the various courses. Maintain aggregate information on the number of employees applying for the various courses, number of enrollments, and completion of training. Screen employees' personnel data to validate eligibility for enrollment in the various courses.

Essential functions of the job:

• Forecast number of FSOs projected for language training at FSI through bidding, C3, recruitment, and attrition.


• Review monthly attendance roster and validate invoices from 1:1 contractor.


• Provide directions and training center information to students.


• Answer inquiries via phone or email.


• Post training schedule and update to reflect any changes.


• Identify, verify, and coordinate the appearance/participation of the HCTM Leadership Representative.


• Verify eligibility for requested program nominees.


• Respond to requests for assistance.


• Coordinate students/instructors requests for special services or equipment with the appropriate department.


• Drop/Add registrants, confirm attendance to ensure that FACT training classes at FLETC are at full capacity.


• Upload FACT training courses in USAID University.


• Monitor/Manage FACT training rosters and wait list.


• *Provide students/participants with logistics for travel and lodging during training and FLETC.


• Organize special functions as directed by HCTM/CPD program managers.


• Create and manage course schedules within USAID University's LMS and for publication in Agency Training Notices for the leadership and development portfolio.


• Update CPD internal training completion database and employee official records upon completion of the various courses.


• Respond to requests for assistance.


• Prepare memos, invoices, or other reports.

Additional Duties
Address LaunchPad/Service Tickets resolving and closing tickets.

Incumbent will also provide broad-scoped logistical and technical support for the Division and staff of the assigned Unit.

All work must meet or exceed generally accepted performance and quality standards for professional business organizations.

Additional duties as assigned.