Blue Shield ofCalifornia's Organizational Development and Learning teamfocuses on programs that develop great leaders from within. We also own the employee engagement strategy and execute the measurement that tells us how we are doing to achieve our goal of becoming a great place to work. Additionally, we enable enterprise-wide transformation through strategic change management initiatives.
The Principal, Change Management Lead for Corporate Functions and Enterprise-wide change will lead the change strategy for Blue Shield of CA to reimagine the nature of work and optimize the experience for our over 7000 employees, including hybrid/remote work and a return to the workplace. The role will also serve as a strategic change partner to senior leadership and HRBPs of Blue Shield of CA's corporate functions, including Law, Finance, External Affairs, HR / Internal Communications and Innovation.
Responsibilities
Serve as the change lead for select enterprise-wide prioritieswith significant strategic impact and complexity
Orchestrate overall change strategy and partner across Blue Shield roles (e.g. HRBPs, Internal Communications, PMO, Readiness Leads) to facilitate organizational change and deliver a seamless client experience
Amplify and accelerate ability to meet desired business and people outcomes of each priority
Foster organizational agility through engagements in across the enterprise to more readily adapt in a continually-changing environment
Serve as a strategic change advisor for senior leadership across Corporate Functions
Serve as a thought leader and change partner to leaders, the VP of HR, and broader network of HR Business Partners, Internal Communications and other stakeholders
Offer industry and Blue Shield of CA best practices, tools and resources for a variety of needs across the Corporate Functions; act as a capability coach around a variety of challenges
Establish standards for Change Management at Blue Shield of CA, leveraging internal/external practices, contributing to lessons learned, developing standard tools and resources, and engaging in the broader community of change practitioners.
Knowledge and Experience
Business Acumen: ability to understand business strategy and translate to people-oriented plans; knowledge of the business environment of the healthcare industry and/or healthcare plans preferred
Thought Leadership: knowledge of the dynamics and principles of change at the individual, team and organizational levels
Cultural Awareness: cultural competence and ability to understand and leverage the diversity of different cultures, behaviors, and norms
Empathy: ability to empathize with others, seek understanding and lead with questions to catalyze learning in others
Client Orientation: strong customer service orientation and professionalism to build a lasting brand for the practice of Change Management
Systems Thinking: ability to "connect the dots" between organizations and initiatives and work on change platforms
Communications: effective communicator, including the design and delivery of effective and impactful presentations
Facilitation: strong facilitation skills to engage across diverse teams, in both in-person and virtual formats
Project Management: project management skills, including ability to manage large, collaborative teams
Research Orientation: research orientation to apply best practices and evidence-based approaches to change
Diagnostic Skills: ability to break down complex challenges, identify root causes, and structure targeted recommendations
Creativity: demonstrated capability to develop creative solutions that engage hearts and minds through change
Adaptability: capability to rapidly learn, make quick decisions, and pivot as needed
Functional Breadth: ability to fluidly apply knowledge from multiple related disciplines in large-scale change such as communications, adult learning, leadership development, org design and design thinking
Experiential Breadth: demonstrated experience supporting a variety of changes (operating model, organization design, systems implementations, M&A, etc.)
Master's level degree in Organizational Development or related discipline, or equivalent experience (10+ years of prior relevant experience).
Certification and fluency in a variety of change models & methodologies (e.g. Prosci, ACMP, AIM, Kotter, GE)
Experience leading large-scale transformation projects across an entire enterprise (cross-functional, cross-business) from initiation through sustainment
Additional Information
About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day. Please click here for further physical requirement detail.
EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
