Job Description:

Customer Account Analyst/Customer Service Rep

Job Posting City and State

Cincinnati, OH

ID	2021-4954
Job Locations	US-OH-Cincinnati
Cost Center	117950
Category	Customer Service
Position Type	FT Sal/WhCo OT
# of Openings	1

About the Organization

Sun Chemical, a member of the DIC group, is a leading producer of printing inks, coatings and supplies, pigments, polymers, liquid compounds, solid compounds, and application materials. Together with DIC, Sun Chemical has annual sales of more than $7.5 billion and over 20,000 employees supporting customers around the world.

Description

The Customer Account Analyst is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed.

ESSENTIAL JOB FUNCTIONS:

Manage a portfolio of customer accounts

Enter orders in an effective and precise manner
• Recognize appropriate situations for escalation


• Actively communicate with the customer on order changes, future orders, and other non-order related requests.


• Develop strong relationships with customers, as well as the sales team and other functional areas.


• Establish and complete contacts from various channels (email, phone)


• Identify potential issues and work to resolve them proactively


• Follow established processes to manage exceptions


• Monitor customer open orders and shipments, as well as other relevant data


• Other duties as assigned

Position Requirements

• 2-3 years' experience in a Business to Business environment with proven track record of servicing internal and external customers


• Customer focused with strong interpersonal skills


• Must be able to use critical thinking skills to help solve problems or generate new ideas


• Ability to prioritize customer demands and manage multiple requests with attention to detail


• Excellent level of proficiency in business communication, including strong verbal and written communication skills required


• Some experience with SAP or other ERP system preferred


• Proficient Microsoft Office skills (Word, Excel, Outlook)


• High School Diploma/GED required.

EOE Statement

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.

JobTarget Code

PM20

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