Job Description:

Classification:

Non-Exempt

Job Summary:

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Essential Functions:

-  Perform all responsibilities of a Route Sales Representative and related tasks.
-  Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
-  When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
-  Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
-  Actively participate in promotions and contests, training and audits.
-  Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
-  Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
-  Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
-  Handle and process customer payments. Keep route paperwork current.
-  Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
-  Monitor and report competitive activity. Keep service agreements current and renewed.
-  Return from route and off load soiled textiles in the receiving area of facility.
-  Accurately prepare route paperwork and follow check-in procedures.
-  Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:
-  Support other service personnel as required by supervision.

Qualifications:
-  Have and maintain a valid Drivers License, CDL when applicable.
-  Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
-  Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
-  Demonstrate excellent skills in customer service and route sales.
-  Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
-  Recognize colors, sizes and types of product and count, add and subtract accurately.
 

Education:
-  High School graduation or similar experience. Qualified drivers license.

Travel Requirements:
-  Daily, by delivery vehicle within a route.

Typical Environmental Conditions:
-  Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
-  Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
-  Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

 

Revised:06/20/2019

Service

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