The Commercial Banking Digital team is responsible for digital (.com, mobile, API) channel management, product management and commercialization for the JPMorgan Chase's Commercial Bank segment. Commercial Banking is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.
JPMorgan is seeking a highly effective and innovative Digital Product Manager to work with the Executive Director in support of the Commercial Bank focus on the Access channel and the Corporate Client Banking & Specialized Industries (CCBSI) segment. Key responsibilities include:
Understand and empathize with evolving customer needs through data, direct client feedback, usability studies, pilot studies etc. to develop and improve digital products, capabilities and client experience.
Work collaboratively to represent the Commercial Bank client view around features, journey-based design, technologies and potential partners.
Demonstrate thought leadership in the digital experience.
Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel etc.)
Define, track and realize key digital performance metrics - client experience, on-time/on-budget delivery, quality, operational performance, business cases/financial metrics. Track service issues, backlogs and manage through to resolution.
Use Commercial Bank client data and direct feedback to guide the digital experience.
Support efforts to create transparency across partner demand and digital capacity to ensure appropriate stakeholders are involved in and aware of changes to roadmap delivery or roadmap priorities.
Work to consolidate and integrate product requirements across partners and prioritize investments.
Support an operational cadence (business reviews, governance) with the Line of Business and partner functions to prioritize and manage digital roadmap delivery.
Drive ready to launch and change readiness activities in partnership - Marketing, Readiness, Service, Support, Training, Legal, Risk, Compliance and Controls.
Support development and maintenance appropriate controls and governance. Help to identify, manage and mitigate current and emerging risks.
Support management of client service issues and production issues.
Proactively keep abreast of market trends, JPM's digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile marketplace. Leverage best practices and functionality from other digital functions.
Qualifications:
Skilled in influencing and relationship management abilities.
Critical thinker and consultative problem solver with a strong bias towards action.
Healthy balance of intellectual curiosity, common sense, and execution rigor.
Strong commercial orientation and customer focus.
Demonstrated ability to operate in a collaborative way, within a multi-disciplined team as well as influence and collaborate with stakeholders with diverse points of view.
5+ years of experience in Digital products/channels/programs.
Proven track record of successfully moving complex bodies of work from concept to launch.
Experience in financial services product management and management consulting/strategy development.
Experience working in an agile/lean software development environment.
Able to relate technical enhancements to customer use cases.
Demonstrated ability to collaborate across a matrix organization in a highly dynamic environment.
Excellent written and verbal communication skills and presentation skills.
Ability to prioritize projects and efforts according to business need and industry trends.
Highly organized and detail oriented.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
