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Business Operations Manager-Wholesale Payments-ED at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Tampa, Florida

Job Description:

Successful candidates will partner within the Wholesale Payments LOB and domain experts; in a cross-business, cross-functional 'project' based environment. The role will provide an opportunity to work on projects across Wholesale Payments business. They will also have significant exposure & visibility to senior management. This role is ideal for highly motivated individuals with advanced problem solving and communications skill.

The successful candidate will join a team focused on change delivery across products, help accelerate pace of delivery, provide metrics, KPIs to enable data based decision making and be responsible for supporting the strategy and execution of our organizational objectives.

The role will require working with stakeholders across the CIB, looking to leverage best practice across the industry and other J.P. Morgan business units. Lateral contacts in business, technology, middle offices, product and client facing organizations firm wide would need to developed and mined for best practices and driving outcomes.


Design and delivery Program Test and Implementation Strategy, Test Data Strategy, Automation Approach, and Test Environment Plans.

Simultaneously work on multiple initiatives across CIB DPS service and technical platform priorities

Partner closely with Operations, Technology and Product groups.

Developing and syndicating recommendations to technology and program teams to accelerate change.

Functional and Technical Expertise:

Strong product and commercial appreciation for major parts of the CIB, able to hold detailed conversations with technology team members about legacy, existing and new technologies that are being leverage across the CIB

Candidate would have spent time aligned or supporting specific CIB functions

Ability to work with minimum supervision on key inquiries

Working knowledge on data visualization and user tools like Tableau, Alteryx, QlickView, Xceptor, etc.

Working knowledge of API, SQL, Metadata and Big data will be an added advantage.

Problem Solving and Analysis:

Ability to break down and analyze issues into their individual components

Superior attention to detail with eye for spotting errors and redundancies

Advanced financial numeracy & Excel skills a plus


Strong communication skills with ability to provide clear and succinct verbal updates on their work to colleagues, senior executives and clients.

Actively contributes to team meetings / conference calls with colleagues, stakeholders from other functions and clients / 3rd parties.

PowerPoint skills - able to create individual slides and structure presentations with minimal input and need for secondary review

Working Style and Influence:

Able to work comfortably & confidently under pressure and aggressive deadlines

Ability to work on hands-on basis and not limit oneself to only tracking and reporting milestones.

Ability to handle multiple work streams and manage personal time& stakeholder expectations to deliver against each

Safe pair of hands - keeps track of deliverables and proactively follow-ups and provides updates. Does not need to be reminded or chased

Is able to build relationships with and influence colleagues and LOB functions to meet deadlines

Ability to work collaboratively with team members and stakeholders. Not possessive about roles and responsibilities - flexible to sharing or merging roles/responsibilities with others to meet overall project or Firm objectives

Experienced in managing matrix teams and get the functions delivered.

Considerate of others, is able to take on additional work and support others during high pressure situations


Post Graduate/ MBA (or Bachelor degree with relevant experience) preferred

Worked in the CIB business functions i.e. Global Markets, Middle Office, Investment & Corporate Bank, Wholesale Payment, and Securities Services.

Deep Project / Test Management exposure

People Management ExperienceJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans