We are seeking an individual to play a lead role covering Wholesale Payments Merchant Services CX projects. This individual will be responsible for collaborating across a diverse set of stakeholders, clients, and senior executives to innovate and execute CX solutions. This function requires a highly organized, self-motivated, resourceful, solutions-oriented individual who can execute well in a fast-paced environment while working on multiple, concurrent projects. Strong writing and verbal communication skills are a must.

Responsibilities:

• Be the \"voice of the client\" for Merchant Services clients and develop a deep understanding of the client's needs and identification of product and service delivery gaps

• Drive actions identified from survey to improve CX

• Derive insights across channels, products, and business segments and translate into strategic recommendations

• Collaborate with product, business, transformation and functional partners to share client feedback and resolve conflict through expert collaboration and broad decision-making

• Engage and drive organization in CX innovation/ and introducing ideas for improving overall client experience

• Drive cross functional opportunities to improve client experience or meet client needs

• Foster an environment where risk/control issues are escalated, and trends are anticipated and identified

• Communicate regular updates to Wholesale Payments Merchant Services and CB leadership including presentations and executive summaries

Qualifications:

• 3 - 10 years of experience in covering entities with annual revenues generally ranging from $20 million to $500 million in banking, research, or finance and business management roles

• 1 to 3 years of relevant experience in voice of customer or client experience roles

• 3 - 5 years of strong project management skills

• Ability to analyze and synthesize quantitative and qualitative information, and present concise, easy-to-read findings to an executive audience

• Superior writing and verbal communication skills

• Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Demonstrated ability to engage directly with senior executives and clients
• Ability to operate independently and drive results with cross-functional and crossline of business partners
• Excellent judgement and decision-making ability
• Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources
• Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership
• Outstanding ability to work well in cross-functional teams while coaching and developing other team members

PREFERRED QUALIFICATIONS
MBA or Master's degree is a plus

Management consulting and or Sales experienceJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans