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CIB Operations - Foreign Exchange - Post Settlement Client Service Specialist at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Newark, Delaware





Job Description:


  • Day to day responsibilities involve managing failed settlement (nostro breaks)
  • Ensuring that all payments are settled correctly and any breaks are followed up on a timely manner.
  • Identifying and investigating any root causes
  • Establishing an excellent relationship with internal partners and external clients
  • Participating in process improvement initiatives
  • Ensure that any issues are escalated to the team leader within an appropriate time frame
  • Working with the above groups to quickly and efficiently resolve client issues.

Requirements


  • FX & FX Options experience is desirable, although not essential
  • Experience in an operational / financial services / customer services environment.
  • Effective organisational skills with the ability to manage and prioritise workload whilst working as part of a team.
  • Strong communication skills, experience of building phone relationships a desirable quality.
  • Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
  • A good working knowledge of the Global Transfer Policy would be an advantage.
  • Excellent time management skills are required.
  • Knowledge of TSSFX and Athena would be useful
  • Well-developed problem solving skills
  • Results-orientated
  • Capability to prioritize
  • Capacity to think laterally and understand the big picture
  • Ability to work under pressure

Happy to talk flexible working.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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