As a Fraud Risk Strategic Analytics Manager, you'll perform analysis and drive changes needed to manage and deploy credit card fraud strategies. This role will focus specifically on strategies designed to prevent rewards redemptions fraud. The team operates in a very fast paced environment and requires rapid response time to emerging issues, giving you the the opportunity to leverage your strong analytical, communication and problem-solving skills. A sense of urgency, effective time management and being detail oriented will be key.
Responsibilities:
Perform analysis of Chase Card Fraud Rewards strategies to evaluate their effectiveness in preventing loss while minimizing operational expense and optimizing the customer experience.
Drive the delivery of new capabilities needed to modernize our rewards fraud prevention program for Chase Card products.
Develop a roadmap to improve rewards fraud prevention capabilities including identification of new tools and data sources.
Partner with CxLoyalty to develop integrated, where appropriate, Rewards Fraud Loss Plans and monitor performance against plan to determine if changes are required to strategies given loss and operational metrics.
Manage deliverables needed to implement rewards fraud prevention strategies by working with stakeholders to design solutions, develop requirements and test their implementation.
Communicate with Rewards Fraud stakeholders across the organization and at all levels, to review proposed strategies for approval and executive buy-in.
Monitor strategies to identify emerging attacks and trends and make changes to reduce losses and false positives.
Ensure compliance with the Chase and CxLoyalty control structure while also driving future enhancements.
Qualifications:
Degree from an accredited college/university, preferable in a quantitative discipline
5+ years of experience in a Risk Management or quantitative role, preferably in credit cards or financial services
Working knowledge of detection & mitigation practices for fraud types, Including Identity Theft, Account Take Over and Rewards Theft
Ability to partner and influence across organizations to deliver new capabilities
Experience with SAS and SQL• Ability to query large amounts of data and transform the raw data into actionable management information
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
