Overhead Door Company of Colorado Springs, a DH Pace Company, Inc., aspires to hire a customer focused and motivated Installation Manager. This individual will schedule technicians/ installers and ensure completions are met by specified date.
Job Responsibilities:
Will learn to effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations
Manage operations to include scheduling of all jobs and crews
Communicate directly with customers to schedule jobs, resolve all scheduling conflicts, and provide a premium level of customer service
Manage and improve operational processes and procedures
Work with Senior and Operational Management to establish sales and operating budgets
Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving
Monitor installers’ schedules to ensure timely completion of jobs and accurate customer invoicing
Dispatch installers to customer job sites to assess customers’ service, repair or installation needs and track jobs for completion to customers’ satisfaction.
Learn to perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
Hire, train and develop new employees
Other duties may be assigned
Job Requirements:
Three (3) to five (5) years managerial experience
Must have excellent communication and organizational skills and a good mechanical aptitude
Transportation, Construction, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus
Ability to effectively communicate with the customer and represent the company in a professional manner
Proven ability to implement process improvements
Proficient user of software and systems
Must have a valid driver’s license
We reward your hard work, dedication and success:
Advancement opportunities.
Successful employees are often granted transfers and promotions to new office locations for the organization, 45 offices in 20 states.
Competitive Base Salary.
Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k).
Paid Time Off Plan.
Company Closes in Observance of Major Holidays.
Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment
Pay range: From $45,000 a year or more based on experience
Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify. EOE M/F/Disability/Veteran AA VEVRAA Federal Contractor.
