What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We're the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

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What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. We're the world's leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

About this role:

The Learning and Development Manager is an integral part of Gartner's Global Services and Delivery (GS&D) Learning and Development team. In this position, you will support the design and delivery of programs for New Hire, Tenured, and Leadership associates in the Global Services and Delivery team. You will collaborate with team members, the GSD Executive Leadership team, HR Business Partners and other business unit stakeholders across the organization to deliver and consult on learning experiences. This role requires a high degree of independent problem solving, stakeholder management, excellent communication skills and a client-first approach. 

This role will report to the Director of Operations, Global Services and Delivery Learning and Development.

What you'll do:

• Support the effort to define, design and develop the learning and development strategy for the Global Services and Delivery team


• Develop, implement and facilitate learning and professional development programs for associates across the GS&D businesses, as well as a complementary but distinct set of programs for leaders (Managers and VP's).  


• Ongoing refresh of existing programs and the design, creation, development and delivery of additional New Hire Training programs (i.e. Academy/Boot Camp, etc.) to support the effective onboarding of new hires.  


• Develop effective working relationships with key stakeholders to support the continual gathering of information, feedback and input in order drive curriculum development/evolution.


• The planning, development delivery and facilitation of all instructor led programs


• Leverage learning technology as a primary method to deliver training content (repeatable, scalable), and the development of technology based learning and development solutions


• The collection and analysis of detailed feedback on all training sessions, with an emphasis on the quantifiable impact of the training programs


• Assist in the on-going development and refinement of the learning curricula that includes but is not limited to:
  
  
  • The documentation of best practices of high performing associates
  
  
  • New or revised products and services
  
  
  • Manager Best Practice Training
  
  
  
  


• Participate and provide project management leadership to highly complex training, event and business transformation projects and initiatives

What you'll need:

• Bachelor's Degree strongly preferred


• Extensive knowledge of Gartner products and services and the Global Services and Delivery organization.


• 5 - 7 years' experience


• Minimum 3 years' experience in a client service role or in a training role that focused on delivering training to a premium client services team


• Ability to evaluate needs and present effective solutions to business unit partners


• Strong communication skills (both verbal and written) and interpersonal skills in order to effectively interact with all levels of associates on various subject matters and to convey knowledge and ideas in a logical, interesting and engaging manner to others.


• Project Management Experience with the ability to prioritize competing projects and initiatives


• Strong strategic thinking, prioritization, and problem-solving skills


• Ability to motivate, influence and coach individuals and leaders who do not have a direct reporting relationship to drive change


• Knowledge of proven training approaches, as well as the technology to support training programs


• Excellent organization skills, time management and task flexibility with the ability to change priorities as needed.


• Solution oriented mindset, with the ability to understand how to manage priorities of multiple stakeholders and always look for a win-win


• MS suite (PPT, Project, Word, Excel).


• Learning Management System, learning technology, and survey software a plus

About Gartner:

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.-

Equality statement:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096 or by sending an email to

Applicant.Assistance@gartner.com

Job Requisition ID:54384

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