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Account Management Director - Collections Vertical (Remote) at Interactions LLC

Posted in Other 30+ days ago.

Location: Franklin, Massachusetts

Job Description:


Who is Interactions?

Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.

The Account Management Director is responsible for customer experience and growing account relationships through the Strategic Account programs, initiatives, standards, tools, and training and support procedures. The Director is responsible for developing, defining and executing strategies focused on the customer relationship and growth strategy.

Job Responsibilities

  • Management of Customer Success with Interactions Solutions including Client Performance Management and Business Case Achievement.

  • Revenue and Transaction Forecasting and Forecast Realization.

  • Account Planning inclusive of roadmap for business case, product adoption, and account penetration.

  • Customer relationship development.

  • Business development execution and support.

  • Proactively identify, forecast, and drive to closure opportunities for upsell and product expansion in assigned accounts.



  • Bachelor's degree

  • 5 - 6 years of proven progressive customer management experience in a service related industry: Customer-facing leadership and account relationship strategy experience

  • Proven capability to develop and execute strategic and long-range plans across a wide scope within an organization

  • Capable of interfacing well at all levels within a large organization and client base

  • Pricing strategy and contract negotiation skills

  • Project management, planning and organizational skills

  • Excellent verbal and written communication skills

  • Excellent organization, motivation, leadership, and interpersonal skills

  • Ability to multitask and prioritize issues in a complex environment


  • None

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.