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Director, Credit Operational Effectiveness at Silicon Valley Bank

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Seattle, Washington





Job Description:


The role will support Credit Administration by leading the process improvement, project management, and change management functions within the organization. Credit Administration's initiatives impacts business units and functions across SVB and this role will be critical in ensuring success in planning, executing, implementing, and iterating. This individual will be responsible for leading, tracking, reporting, and training for all function level initiatives and participating in EPMO level initiatives. A key responsibility will be ensuring coordination across Credit Administration to drive efficiency, as well as serving as a liaison across the teams impacted to ensure adoption and behavior changes. This strategic role will focus on developing and managing Credit Administration efforts to ensure operational excellence and transformation that drive results, and supports the goal of achieving a stage of continual improvement. This role will require leading Credit Admin at all levels through high degrees of change implementation by balancing trade-offs with key stakeholders to enable adoption without diminishing the core intent of process. The role is fast passed and offers the ability to have cross-functional experience across the organization.


  • Bachelor's Degree
  • 8 or more years of project management and leadership activities
  • 5 years of change management experience
  • Experience with project management/reporting frameworks and tools
  • D eep understanding of project management, process improvement, and change management concepts and practices.

  • Advanced knowledge of strategy, digital, process design, automation, and continuous improvement.

  • Excellent oral and written communication skills; comfortable presenting and receiving feedback from senior management.
  • Self-starter, with strong collaboration skills
  • Strong reasoning and analytical skills
  • Strong project managing skills with an inability to independently lead a project with input from subject matter experts
  • Excellent tracking and reporting skills





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