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Do you want to shape a fast-growing service organization's strategy and operational tactics worldwide? Do you enjoy working with world-class talent? Do you like a fast-paced environment, where your data-based analyses result in actual business impact? Do you like to be in senior executive meetings where major business decisions are made based on your analyses? Can you lead, coach, and inspire a team of analysts to complete major business strategy projects, fulfill requests for ad-hoc analyses, and deliver on monthly metrics reports on time and with high quality? If you answered yes to these questions, this role is for you.
About this role:
The VP of Operations is a member of the executive leadership team within Executive Programs and will lead the team responsible for the Executive Programs Operations & business intelligence function. This role will provide strategic vision in establishing business information processes; lead analysis and provide insight and recommendations to support decision-making .
Key Responsibilities:
Work with ExP leadership to understand business information priorities in order to design and develop business information processes, systems and analytics that enable ExP associates to achieve strategic objectives
Partner with Global Strategy & Ops (GS&O) Advanced analytics team to drive business insights and determine end-to-end trends and insights on ExP business performance. Support consistency and alignment of ExP metrics with broader Global Services & Delivery metrics
Partner with GS&O team as a part of the analysis for ExP s annual Long-Range Planning assignments. Interpret data, identify key findings and develop recommendations.
Partner with GS&O to deliver key capabilities through reporting and analytics, dashboards, self-serve analytics tools and the successful execution of complex projects while driving continuous improvement in the business capabilities across Executive Programs and Gartner as a whole.
Develop overall business unit strategy, priority programs and metrics and goals for service delivery function
Develop high quality insights in monthly ELT and quarterly ops reviews including
Synthesis of losses and turnarounds of renewal risk
Improvement actions sized and prioritized (to-do, doing, done)
Lead or oversee publication of monthly management reports and updates
Lead execution of ExP Specific growth and retention programs within ExP and across Team NCVI - define program, execute and track performance impact (e.g. Digital Engagement Scorecard)
Drive consistency of execution across all ExP teams
Support execution of Global Services & Delivery priorities - e.g. Common Service Delivery Model
Advance ExP priorities with GS&O functions (e.g., L&D, Analytics, Technology, Communications), ensure the testing and coordinated implementation of business process solutions
E nable the business to seamlessly adopt a process culture, standards, governance, and methodologies including territory planning
Train ExP associates in the use of business information systems and business intelligence tools to enhance service delivery effectiveness and business decision-making capability
Lead, inspire, coach, and manage a diverse team of top performing professionals and leaders through the strategic and day to day execution of the core operational functions within Executive Programs.
Impact of Role & Expected Results:
Ensure that Executive Programs BU is using necessary tools, systems, processes, and information to execute on its strategic objectives
Partner to provide innovative business solutions and optimizes the performance of ExP business intelligence tools
Recognized as a subject matter expert in ExP's business systems and the be a conduit between GS&O and ExP overall
Requirements:
10+ years progressive business experience, preferably in a strategy, operations or business consulting role, including 5+ years building and leading teams responsible for strategic operations, executive reporting and the development and deployment of global teams. Mix of consulting and operational leadership experience strongly preferred.
MBA strongly preferred with an undergraduate degree in a quantitative discipline such as engineering or mathematics.
Demonstrated ability to develop and deliver compelling executive-level presentations. Excellent verbal & written communication skills with demonstrated ability to convey complex concepts and analyses in an accessible and compelling way.
Engagement Manager experience or higher with top-tier consulting firms.
Strong knowledge of operations practices with a proven ability to establish trusted business relationships across business units, gain consensus and drive action from a large, diverse global set of constituents.
Results-oriented with excellent business vision and strategic thinking and a proven track record of solving complex problems, thinking creatively and successfully drawing the larger business story out of facts and data.
Preferably a high degree of technical competency, including the ability to program using a query language interface such as SQL or Access; expert Excel skills; expert report-writing skills, e.g. Crystal Reports; and advanced PowerPoint skills
Open to new perspectives and better ways to do things; be creative, visionary, and manage innovation well
Strong understanding of business intelligence as a discipline. Developing understanding of Big Data Analytics with ability to translate strategic objectives into business intelligence/associated functional requirements
Demonstrated ability to lead projects and teams in a fast-paced environment and to inspire rapid adoption of change in a complex matrixed organization with distributed virtual teams.
Six-sigma certification (green belt or black belt) preferred
About Gartner:
Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.
Equality statement:
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Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096 or by sending an email to
Applicant.Assistance@gartner.com
Job Requisition ID:54746
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