Technology Services Manager
Requisition 266799
Location: Open

The Richmond Fed is the proud home of the Federal Reserve's National IT organization-a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.

When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better.

Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!

About the Opportunity

The Operations Technology Service Management Department has an immediate opening for a Technology Services Manager, reporting to the Senior Manager, OPS Technology Services.

Accountable for managing the services and portfolio of applications and infrastructure aligned with an internal business division client. Provide specialized technical services through knowledge and expertise focused on defining and improving client technology needs or product vision and strategy. Identify client business improvement opportunities by managing integration of emerging services. Define and deliver tools, products, platforms, processes and capabilities that directly influence efficiency of the portfolio. Create methodologies and best practices to ensure delivery of products and/or services aligned with IT standards. Senior level position requires a seasoned professional with a full understanding of IT industry practices. Requires high level of experience and proficiency in field.

What You Will Do:
• Develops and maintains business relationships with critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget.
• Proactively identifies new service needs, assists in defining product vision and strategy, and represents client in technology planning efforts.
• Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Coordinates business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements.
• Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases.
• Initiate projects assist in determining the best technical implementation methods as well as a reasonable execution schedule. Compiles reports related to client needs and assists in identifying and analyzing service trends.
• Serves as primary point of contact. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning and implementation efforts related to client`s needs.
• Performs other related duties as assigned.Qualifications:
• Technical Requirements: Technical knowledge of 7+ years' experience working within following technologies:
• UNIX and Windows Operating Systems
• Server Hardware, Firewalls, Switches, Load Balancers
• Middleware, File Transfer and Messaging, and Database
• Cloud Technology
• PaaS, Java PaaS, DBaaS, IaaS, SaaS
• Highly Desired:
o Knowledge of Financial Service Group Business in FRS including ABS and Fedwire
o AWS Cloud Essential Certification and equivalent experience/training
• Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience.

Discover the Reason Why So Many People Love It Here!
When you join Federal Reserve's National IT organization, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:
• Great medical benefits
• Pension and 401(k) with employer match
• Generous paid time off
• Tuition reimbursement
• Employee resource networks
• Paid volunteer leave
• Flexible work options
• Onsite amenities that make working here fun

Other Requirements and Considerations:
• Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions. The Code is available on the About Us, Careers webpage at www.richmondfed.org.
• Sponsorship is not available for this role.
• Selected candidate is subject to special background check procedures.
• Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications/experience.

The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information.