Summary: It is the responsibility of an Event Sales Manager to build a client base, field incoming inquiries and prepare proposals, conduct venue tours and planning meetings, plan menus and overall execute the entire sales process from client inquires through event follow up surveys! The position reports to the Executive Sales Manager and Director.
Benefits:
We believe in putting our associates first! Our commitment to your success is enhanced by our competitive salary, holidays off, an extensive benefits package including medical, vision and dental, 401K plan, life insurance, paid vacation/personal days/sick days and future growth opportunities within the company.
Essential Responsibilities: include the following and other responsibilities that may be assigned:
Adheres to standards of professional appearance, personal cleanliness, and proper uniform. Displays confidence and a friendly disposition at all times.
Maintains, supports, and promotes CMR Culture and philosophies.
Schedule venue tours and answer questions regarding menu and restaurant details with high professionalism.
Utilize Caterease to manage and accurately enter all relevant information for the event and secure contracts.
Communicate with managers, chefs, bartenders, guest services, and both FOH and HOH associates to ensure a successful event.
Customize design for events by adding special logos or headers.
Pitstop with the associates on the event for a quick meeting to discuss the details of the event and ensure the room is set properly and the timeline is followed.
Greet the host of the event and help with any AV needs.
Complete all final billing.
Send follow up emails or make follow up phone calls and send post event surveys.
Work with the chef team to develop and execute menus.
Send introductory material and establish relationships with area businesses.
Attend networking events.
Supervisory Responsibilities: Directly supervises all HOH and FOH associates assigned to the event and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Competencies: To perform the job successfully, and individual should demonstrate the following competencies:
Hospitality: Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments
Teamwork:Hospitality, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone’s efforts to succeed, exhibits objectivity and openness to others views
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Technical Skills: Assesses own strengths and weaknesses; Participates in training and development opportunities; Strives to continuously build knowledge and skill; Shares expertise with others
Communications: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Leadership: Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others; Displays passion and optimism; Inspires respect and trust; Provides vision and inspiration to peers and subordinates; Contributes to building a positive team spirit; able to build morale; Displays willingness to make decisions; Exhibits sound an accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Making timely decisions
Managing People: Includes staff in planning, decision-making and facilitating; Takes responsibility for subordinates’ actions; Makes self available to staff; Provides regular performance feedback; Improves processes, products and services; Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; sets expectations and monitors delegated activities; Provides recognition for results; Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; organizes or schedules other people and their tasks; Develops realistic action plans
Business Acumen: Understands business implications and decisions; displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources
Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; Support organization’s goals and values
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; Remains open to others’ ideas; Keeps commitments; Works with integrity and ethically; upholds organizational values; Adapts to changes in the work environment; Manages competing demands; changes approaches or demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Follows instructions and responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan
Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity: Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works efficiently
Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent action and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standards of excellence; Takes calculated risks to accomplish goals; continually works to improve supervisory skills
Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educate others on the value of diversity; Promotes a harassment-Free environment; Builds a diverse workforce
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skill or Ability
Description
Education and/or Experience
Three years or more related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and to speak effectively before groups of guests or associates.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and volume.
Computer Skills
To perform this job successfully, and individual should have knowledge of/or experience with point of sale systems, Microsoft Word, Excel and other computer programs.
Written Communication
Create advertisements, correspond with local businesses and Home Office Marketing team for upcoming events and promotions.
Physical Requirements and Work Environment:
Requirement
Description
Frequency
Lifting, Pushing, Pulling, Carrying
Up to 50 lbs.
Up to 50 lbs.
Frequently
Occasionally
Bending, Kneeling
Occasionally
Mobility
Required to use hands to finger, handle, or feel; reach with hands or arms
Frequently
Continuous Standing
Regularly
Climbing
Occasionally
Driving
Regularly
Work Environment
Inside
Outside
Regularly
Occasionally
Abnormal Temperatures
Should be comfortable working between both heat and cold coolers
Regularly
Hearing
Noise level is moderate
Critical
Vision
Close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus
Critical
Speech
Ability to effectively present information in on-on-one and small group situations to guests and other associates in the restaurant.
Critical
Literacy
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.
Moderate
Hours Required: Will vary based on concept and operating hours of the specific location
