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Role Overview

• This position will own all operational aspects of customer incentive programs to drive smooth implementation and execution of programs and act as consultant to the business units providing solution to incentive challenges and influencing the program design to ensure that Elanco direct and indirect customers are paid timely and within high standards of accuracy.

Day to day responsibilities

• Lead consulting discussion with business units and influence key stakeholders within the organizations to achieve an incentive program design that can be operationalized under existing capabilities while meeting business expectations


• Build and manage the relationship with multiple distributors responsible for implementing Elanco programs to ensure great experience from Elanco customers when buying through different channels


• Drive solution and provide continuous improvement of incentive programs across multiple business organizations while leveraging deep expertise on the company’s rebate framework and knowledge of Elanco businesses, customers and channels


• Anticipate rebate issues and determine appropriate processes to execute on each program guidelines considering current capabilities and resources, and implement actions to bridge gaps


• Set up and administer incentive programs in the Vistex pricing platform ensuring all aspects of the rebate execution are addressed for a flawless payment


• Ensure prioritization and timely execution of rebate payments with high level standards of accuracy and compliance with program rules


• Trigger rebate payments requests, validation and approvals when applicable, and support the business organizations during accrual review cycles


• Lead large and complex rebate programs from the design to the payment spanning over several thousands of customers


• Address reconciliation issues between calculated and claimed rebates with program owners


• Drive SOX compliance at rebate execution level and establish process to monitor and address non-conformities and exception requests with stakeholders


• Manage supplier relationship and service levels from vendors responsible for settling rebate payments, including cost, purchase orders and periodic business reviews


• Ensure adequate process documentation and training materials are developed and maintained


• Establish, monitor, and report rebate metrics and KPIs to measure service levels and operational effectiveness


• Lead a team of individuals responsible for executing payments of incentive programs, providing guidance and supporting the team on issue resolution


• Liaison with Elanco Solution Center to provide consultancy on execution of rebate payments and stand up of new processes, execute knowledge transfer and act as an escalation point


• Represent the rebates group in IT projects to help determine scope, detail functional requirements, test and implement systems that meet business requirements


• Interact and support internal and external auditors, and lead the implementation of action plans where audit procedures identify areas of potential risk or control weakness

Required skills

• Bachelor’s Degree in Finance, Business Administration, IT or Economics


• Minimum 7 years’ experience in Finance, Sales, Marketing or Commercial Operations


• Advanced MS-Excel knowledge (macros, pivot tables, and formulas)


• Previous experience with SAP and deep knowledge of sales and customer master data, including customer/product hierarchies


• Experience with incentive programs and rebates platforms such as Vistex and Model-N



• Qualified candidates must be legally authorized to be employed in the United States. Elanco Animal Health does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

Preferred skills

• Proven experience with customer incentive programs in a complex business environment


• Proven analytical skills and control oriented approach


• Previous experience with project management


• Experience with Salesforce/Veeva Network and reporting tool such as Tableau


• Knowledge on MS Power Platform to maintain collaborative sites (Sharepoint, PowerApps)


• Familiarity with human pharmaceutical or animal health businesses


• Strong written and verbal communication


• Ability to influence stakeholders and lead without authority


• Aptitude to lead large meetings and present ideas in a clear and concise fashion


• Excellent interpersonal skills and comfortable working with senior leadership team


• Problem solving skills with ability to conduct root-cause analysis and draw conclusions


• Comfortable with ambiguity and ability to make process decisions without supervision


• Experience in leading project work streams and implementing tactics across departments


• Demonstrated capacity of owning complex issues and commitment to solution and execution

Travel:

• Approx. 10%

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status