Job Description:

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.

The Technology Operations Team plays a critical role in the continual success of Merchant Services business processes and the health of the plant 24X7X365. Technology Operations Teams constantly monitors Merchant Service plant; take merchant calls; perform batch support; resolves service failures; fulfill service requests; and provide changes and deployment supports for our clients and technology teams.

As a Technology Operations Lead in the Merchant Services, Payment Technology team, part of CIB, you will be responsible for Level 1 monitoring and support. You will serve as liaison between Operations and the support groups. Make recommendations for automation of repetitive tasks, creating business cases for Development groups to provide needed tools and enhancements. Document and train staff for future support.

Key Responsibilities:

• Leads, mentors and coaches a team of at least 7 Operators and Analysts
• Research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Documents small-to medium-scale projects and delivers presentations with minimal supervision
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Design, document and enforce escalation policies and procedures

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

• 5+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment.
• 2+ years' experience in a technical lead or support management role.
• 3+ years' experience with Tandem batch processing, including submitting jobs and validating data
• 2+ years' experience in UNIX, Stratus, Control M, Tandem and operating system functionality. UNIX administrative skills a plus
• 2+ years knowledge of mainframe and tandem platforms
• 2+ years knowledge of working in a cloud environment
• Understanding of monitoring tools a plus.
• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
• Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
• Ability to interact with individuals on all organizational levels.
• Establishes strong working relationships with team members and across functions.
• Ability to communicate with technical and non-technical customers.
• Able to work under pressure to resolve issues affecting the production services.
• Excellent analytical skills.
• Good project management skills.
• Knowledge of relational databases preferred
• Unix shell scripting such as ksh and perl preferred
• Basic knowledge of networking technology preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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