Our mission is to help customers make the most of their money so they can make the most of their lives. We want to make our products work better together and move faster to get products to market quicker. Our API strategy is key to delivering our mission. We are seeking a highly motivated product lead to help define and implement the vision for our API Marketplace and the developer ecosystem. The successful candidate will be passionate about delivering great customer and developer experiences through the use of APIs, have a strong understanding of technology, software development, and the API lifecycle management, and be able to manage a strong risk and controls environment. This position will provide a unique opportunity to work with the developer and third party community as well as across functions internally (i.e. payments, account opening, servicing) to build and deliver products for millions of Chase consumers, small businesses and strategic partners. The role will lead a shift in digital banking and establish the API Marketplace as an innovative and efficient way to deliver new products and services.
Primary Responsibilities
Develop and drive the vision, roadmap and implementation for the API Marketplace; with developers and business development managers as the target users
Drive the successful introduction of new features along with API based products /services
Specify end user requirements and acceptance criteria, prioritize backlog, and coordinate dependencies across multiple delivery teams when needed
Define and drive the strategic API packages; collaborate across the teams of product and technology owners to deliver the APIs to market
Be accountable for the product governance of APIs; look holistically to ensure reuse and develop the right API packages to drive efficient production and consumption
Provide developers with resources, testing tools, content assets and technical support for driving engagement of use of the API products
Develop a first-class developer relations program based on the needs and interests of the community; drive loyalty, engagement and a differentiating experience
Collaborate with a team of cross-functional partners (i.e. Risk, Controls, Compliance, Legal) to ensure a strong risk and controls environment; strengthen the controls through the management of risk and control self-assessments and remediation plans
Use data, experiments and feedback to drive improvements to the API Marketplace strategy
Develop the metrics and key performance indicators to deliver customer and business value; Be responsible for reporting and delivering on metrics
Be responsible for internal and external Customer Satisfaction
Manage end user support that require detailed product knowledge to help diagnose issues
Deliver communications to executives and leadership team on the strategy and progress
Foster an environment of great team culture promoting diversity, inclusion, openness, team safety and authenticity
Qualifications
8+ years' experience in digital product management, technology and / or Agile software development; financial services experience preferred
Proven success in collaborating and driving decisions with multiple stakeholders, including team members across product, technology and design as well as business development
Industry knowledge of APIs and lifecycle management, open platforms ("banking as a service"), third party developers and the developer community
Experience managing implementations with third parties, partners and suppliers ("vendors") is required; experience with API platforms and tools (i.e. API Portal and API Gateways) is preferred
Strong understanding of product and software development and the ability to work in an Agile environment (Scrum or Kanban)
Experience developing end user requirements, use cases, and specifying non-functional requirements
Proven track record of managing risk and controls
An ability to think strategically while also being hands-on to progress initiatives day to day
Minimum BA/BS degree or equivalent experience required; computer science and or software engineering background preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
