The Collateral Valuations Transformation Business Analysis Manager drives strategic business driven initiatives with technology components. An ability to work in a team driven environment is critical to this role as they will be a senior member of a larger Collateral Valuations Transformation team. Individuals in this role will need to possess extensive project management skills and be disciplined in multiple areas of home loan processes. Along with a foundational knowledge of processes and technology systems, this role will lead initiatives, manage budgeting, and prepare implementation plans along with business partners and loan product owners/pillars. This Business Analysis Manager will create, monitor and oversee applicable metrics and controls. The business and technology initiatives this role will be engaged in are broad reaching across Home Lending.
Job Requirements
5+ years Home Lending experience required
2+ years Project or Process Management experience required
2+ years prior management experience required
Ability to work in a fast paced / multi-tasking environment
Functional knowledge of key Chase Home Lending systems (Mortgage Express, Empower, and/or MSP) along with involvement in previous technology projects required
Extensive experience in developing and/or writing detailed business requirements and user acceptance testing for delivery preferred
Demonstrated knowledge of loan service industry in areas of investor, insurer, regulatory and state requirements
Skillset Requirements
Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
Ability to plan, organize and guide a project from inception through multiple timeline milestones all the way to completion
Proficiency within the Microsoft Office suite (MS Access, PowerPoint, Excel, Visio, etc.) and previous experience with JIRA preferred
Strong oral and written communication skills. Expresses thoughts and ideas clearly and concisely
Independent logical problem solver; analytical ability to synthesize data and project outcomes
Subject matter expertise against multiple disciplines. Considered an influencer amongst stakeholders and within peer groups
Maintains the highest standards of honesty, fairness and ethics. Will be exposed to confidential information
Key Role Expectations
Lead and participate in strategic and operational planning sessions
Provides recommendations to improve operational systems, processes and policies to achieve key business objectives.
Evaluates and resolves high priority or complex problems through communication and partnership with other internal departments and vendors.
Keeps stakeholders and team informed of key business information, issues, decisions and actions
Helps to communicate and implement changes in scope within the team, ensuring clear direction and timelines are captured
Partner with product teams to balance feature benefits against level of effort to develop solutions
Ensures that documentation and records are properly processed, maintained and secured
Ensure external dependencies are understood by key business partners
Assist with technical feasibility, release coordination, deployment and quality as needed
Collaboratively define and document opportunities with initiative implementation practices
Foster cross-team coordination and communication
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
