IMB’s mission is to serve Southern Baptists in carrying out the Great Commission to make disciples of all nations. More than 1.7 billion people still live with little or no access to the Gospel. IMB is an entity of the Southern Baptist Convention, the nation's largest evangelical denomination, with more than 46,000 churches and over 15 million members.
Are you a job seeker with customer service/ call center experience, with exceptional communication skills and problem-solving skills?
The International Mission Board, a nonprofit religious organization in Richmond, VA, is hiring for a Church Success Representative!
Church Success Representative Location: Richmond, VA office (cannot be worked remotely) Rate: Salary commensurate with experience + great benefits Hours: 8:30am to 4:30pm (37.5 hour work week)
Responsibilities:
Proactively cultivate strong relationships with SBC churches to ensure their ongoing needs and objectives for increased mission involvement are met, providing consultation on missions mobilization and strategic opportunities as needed
Determine and establish best connections between churches and field personnel or connection networks, in order to enhance the church’s engagement in IMB strategy and opportunities
Providing necessary follow-up to ensure connections are successful
Nurture potential mid and long-term applicants in understanding assessment process, considering best pathway for service and other questions or concerns in deciding to apply with IMB
Update records in appropriate technology to provide a comprehensive profile of churches, including clear indication of mission involvement gathered through research and personal connections with church leadership
Implement inbound marketing and retention strategies for IMB pathways and events, utilizing CRM, Hubspot and personal contact as appropriate
Requirements:
**Strong preference given to an active member of an SBC church** preference for Seminary background
Experience working in a call center or customer service representative role
Previous experience in an environment of continuous learning and constant change
Strong communication, attention to detail and problem-solving skills
Knowledge of Southern Baptist Convention culture and structure
Exposure to Customer Service Platforms, CRM or Order Management Software
