The Customer Life Events team is responsibility for providing extraordinary support to customers impacted by life events including; marriage, divorce, and death. Assistance includes supporting third parties and customers through the successor in interest, assumption, name change, property ownership changes, and mortgage assistance modification and assumption for their mortgage and home equity account.

Business Description

As an MB Assumptions Processing Supervisor, you will be responsible for managing a team of Specialists who process (Assumptions/Name Change,Successor in interest, property ownership changes, and mortgage assistance modification and assumption for their mortgage and home equity account) requested by a customer or third party. Support includes workflow management, quality control and adherence to defined processes. Ongoing coaching and development of Specialists is a key area of responsibility.

Core Competencies

• Excellent written and verbal communication skills

• Attention to detail

• Coaching and mentoring

• Interpersonal skills

Principal Duties and Responsibilities (in order of importance

• Manage dedicated group of analysts focused on assumption processing

• Manage a high volume of routes and requests while maintaining SLA

• Define monitor and report key operational metrics; implement and manage balanced scorecards at the employee team and department levels

• Lead coach delegate and mentor staff

• Adhere to Human Resource policies and procedures for the department which includes but is not limited to hiring training performance evaluation merit review performance counseling and compensation

• Create and monitor individual and department objectives

• Support upper level management reporting and initiatives as requested

• Oversee the processing and reporting of work following strict departmental procedures standards deadlines and internal/external regulations

• Monitor volume and work produced to ensure employee schedules do not allow for missed SLAs.

• Manage projects and initiatives related improvement of processes customer and employee experience

Knowledge and Experience

• Knowledge of MSP, MBWS, SCM, HomePort and EPIC preferred

• 2+ years operations management experience

• 2+ Prior experience in a mortgage servicing role preferred

• Demonstrated ability to coach and develop employees for performance excellence

• Proficient in Microsoft Office applications

• (Assumptions) A minimum of 1 year experience in an underwriting or loan processing roll

Unique Requirements

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements .Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans