DH Pace Door Services – Charlotte, NC, a DH Pace Company, Inc., aspires to hire a Branch Manager with a strong general management / operations management / multi-branch management background to actively manage our service, installation and sales business. Minimum seven (7) years managing P&L of $5M+ in a Senior Management position. Bachelor’s degree preferred.
If Company Stability, Company Growth and Personal Career Fulfillment are Important to You, consider applying for our Branch Manager position:
Leadership position with Purpose where You will make a Difference
Experience the benefit of working with DH Pace Leaders who will share their knowledge for a smooth transition to our organization
Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales $700M
Competitive compensation, corporate wellness program with medical, dental, and vision options, as well as 401k retirement plan, Paid Time Off plan and Company provided cell phone and laptop
Position Overview:
Developing employees and effectively managing performance, controlling labor and material costs and ensuring service levels meet customer expectations and company standards
Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving
Monitor technicians’ schedules to ensure timely completion of jobs and accurate customer invoicing
Manage the “on-call" process for technicians and personally handle escalated customer calls to resolve customer issues
Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
Inventory management to include material and parts ordering
Interact with customers to build strong relationships
Warehouse safety and security along with other functions to include loading and unloading building materials as necessary for daily customer jobs
Prepare bids and quotes for customers as needed
Other duties may be assigned
Qualifications:
Bachelor’s degree preferred
Minimum of seven (7) years’ experience managing personnel; preferably with a Service Organization in the building products and/or construction equipment rental industry
Successful completion of references, employment verifications, background check and drug screen required
Possess an ability for technical applications, mechanical systems and problem solving
Experience conducting meetings with exempt and non-exempt personnel
Experience hiring, training, developing and conducting annual performance reviews
Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
Travel is minimal; initially for training at another location(s), on occasion to customer job sites and quarterly for senior management meetings
