Job Description:

Job Category:

Supply Chain & Logistics

Job Family:

Supply Chain Planning

Job Description:

The Customer Planner will own the lifecycle of an order as the voice of the customer to proactively offer solutions. This includes the use of end to end order management systems to provide accurate analysis of internal processes and data, while owning service metrics at the customer level. Developing and maintaining close working relationships with Sales, Product Life Cycle Strategies, Supply Chain, and the customer is essential to ensure a balance of cost and service.

What you'll do:

Tactical Work:

Daily execution of Customer Supply Chain Analyst desktop roadmap utilizing multiple systems and reports: Oracle, JDA, Bluejay, INVIO/WMS, BI, Excel

Execution will include, but not limited to: Review of forecasts, shortages/outages, upcoming promotions, new items, case fill rate, ownership of internal metrics, and product allocation.

Analytical/Solutions:

Understand and own customer and internal data.  Analyze data to proactively monitor supply chain activities to provide customer’s options and exceed service level expectations.  Use data to provide solutions while balancing unique customer expectations and internal costs.

Relationship/Cross functional:

Analyze and maintains relationships at many levels within the organization.  Collaborate regularly with the Sales Support Team to align on customer requirements and expectations.  Review and create processes for effective customer management.  Own on-call responsibilities to maintain supply to our customers.

Voice of the Customer:

Thorough understanding of customers’ items, processes, and promotions. Can speak on behalf of both the customer and Schreiber for all item information to understand the impact across Schreiber and affected customers.

What you'll need to succeed:

• Bachelor's degree in Business or related field




• 4+ years experience in Customer Service, Supply Chain or PLS or equivalent experience

• Passion for improvement, automation, and efficiency to grow our business




• Ability to identify and resolve issues and opportunities




• Must possess high level analytical skills, including advanced technical proficiency of excel




• Strong communication and negotiation skills to articulate the voice of the customer internally




• Pride in taking ownership of work and processes




• Effective organization and prioritization skills




• Strong system aptitude including: Oracle, JDA, Excel, Diver, BI, BlueJay, INVIO/WMS




• Ability to lead a cross functional team




• Desire and ability to build relationships internally and externally




• Ability to travel up to 5% for customer visits, conferences or plant visits

Qualifying positions offer:

• A 401(k) plan that includes up to an 8 percent Schreiber match and has been recognized as Best-in-Class for companies with 5,000-plus employees.


• A unique Employee Stock Ownership Plan (ESOP)


• An opportunity to share in the company’s success through our pay-for-performance incentive plan.   


• Competitive medical, prescription drug, dental and vision benefits without a waiting period, including second-opinion medical consultation with specialists


• Wellness resources, including a fitness reimbursement program and access to an interactive personalized online wellness program


• Paid vacation and holidays


• Relocation assistance


• Professional growth and development opportunities through training and our Education Assistance Program

​For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.

Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.

An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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