Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Service Writer in Hobbs, NM.
The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Initiates and closes all shop work orders as necessary
Maintains any needed paperwork pertaining to work orders
Creates service estimate for customers prior to beginning work
Obtains permission from the customer for the original work requested
Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
Reviews all work orders daily to assure that status is current
Maintains current library of publications
Reviews service Work In Progress for work orders closed in shop and open in service accounting
Reviews and approves daily hours on each work order
Checks all requisitions for proper coding
Figures dollar amounts on firm rates
Maintains file on PO’s and canceled PO’s
Reviews all possible warranty jobs to determine if warranty applies
Assures all parts exchange core reports are filled out and turned in promptly
May assist in parts warehouse as necessary
Schedules and maintains records on safety training, vehicle inspections, etc.
Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
Trouble shoots technical problems with technicians and customers
Other duties as assigned by manager
Competencies:
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Ability to direct the work of others
Ability to work in a fast-paced environment
Warranty training/knowledge
Basic knowledge of Microsoft Word and Outlook
Basic knowledge of DBS
Basic knowledge of SIMSI
Intermediate knowledge of ET/SIS/SIS Web/STW
Supervisory Responsibilities:
Assigns work orders and schedules workload of technicians
Directs Service Clerk in clerical functions where applicable
Provides input into the annual Performance Reviews
Work Environment:
Noise: Moderate
Indoors
Physical Demands:
Walking
Talking
Sitting
Use of Hands
Hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Required Education and Experience:
High School Diploma or GED
2 years vocational training preferred
5 years’ experience as a technician or comparable position preferred
3-5 years administrative/clerical experience
3-5 years customer service experience
1-3 years sales experience
1-3 years supervisory/management experience
Additional Eligibility Requirements:
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Pay Range: $45,000.00- $82,976.72 annually Salary is dependent upon education and experience
Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees
Paid Time Off (PTO) Plan
Company Paid Holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
401K Savings Plan
Tuition Reimbursement
Employee Assistance Program (EAP)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
