Job Description:

Patient Access Coordinator (Asheville)
Asheville, NC, USA Req #255

Tuesday, May 4, 2021

Centauri Health Solutions provides services to payors and providers in government sponsored healthcare programs, including Medicare Advantage and Medicaid. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, and data-driven solutions. Our services directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1,500 dedicated associates across the U.S. Centauri ranked No. 448 on Inc. Magazine's 2020 Inc. 500 list of the fastest-growing private companies in the U.S.

Role:

Patient Access Coordinators build meaningful relationships with hospital patients and provide the highest level of concierge service while assisting patients coordinate follow up care. Patient Access Coordinators serve as compassionate guides and empathetic communicators who improve patients' lives every single day. Patient Care Coordinators work collaboratively onsite at our hospital clients and will receive extensive training and on-site support from leaders.

* Please note that due to client agreement obligations, we are unable to interview current HCA employees *

Role Responsibilities:

• Serve as liaison for client, account representatives and managers, while effectively interfacing with internal and external team members and hospital staff


• Identify additional opportunities to add value with patient needs


• Complete insurance verification processes and obtain insurance authorizations, referrals, and treatment consultations


• Obtain diagnosis information and/or CPT code as necessary to complete the insurance authorization process


• Create, maintain and monitor patient logs and procedures scheduled for assigned physician practices


• Consistently exhibit commitment to departmental goals, objectives, standards, policies and procedures


• Leverage provided technology and process workflows to maintain accurate records


• Ensure data integrity and compliance with state, federal, and other regulatory agency requirements


• Understand and agree to role-specific information security access and responsibilities


• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies


• Read, understand and agree to security policies and complete all annual security and compliance training

Role Requirements:

• 2+ years of customer service experience


• Outstanding communication skills and desire to provide excellent customer service


• A passion for patient advocacy and the desire to help someone every day


• A strong work ethic, ability to work independently


• Solid computer skills and the ability to multitask while working in a fast-paced environment


• A positive outlook and eagerness to learn


• Consistent punctuality and attendance


• Healthcare, patient contact, data entry and medical terminology experience a strong plus


• Final candidates will be required to successfully complete a background check process and pre-employment drug screening

Centauri is an Equal Opportunity Employer

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.
Other details

• Pay Type Hourly

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• Asheville, NC, USA

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