TX - Austin - 78738 - 3209 Ranch Road 620 South Full time R613
The purpose of the Financial Center Teller position is to provide quality service to customers through efficient and accurate financial transaction processing as well as identify sales opportunities direct or referred.
Responsibilities:
Assist customers by processing a variety of financial transactions quickly with minimal or no errors according to established Bank policies and procedures
Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals
Verify customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification
Balance cash drawer daily in accordance with established policies and procedures
Perform specialized tasks such as official checks, cash advances, coin sorting
Accept loan payments
Process night depository bag deposits
Answer Inquiries regarding checking and savings accounts and other bank related products
Resolves issues with customer accounts
Assist with balancing vault and ATM
Admit customer to safe deposit box as needed
Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Actively participate in meeting financial center growth initiatives offering referrals and services to new and existing clients
Participate in weekly coaching sessions with financial center leadership
Actively serve as a team player involved in achieving financial center goals
Promote, cross sell, and assist customer with basic questions regarding bank products and services
Explain, promote and refer bank products and services to customers
Qualifications:
Education Requirements
High school diploma or equivalent education certificate (GED)
Minimum Experience
Minimum of 6 months of experience in a sales and service environment involving cash handling and face-to-face customer service interaction.
Knowledge, Skills, & Abilities
Ability to complete routine transactions with limited supervision
Strong organizational, interpersonal, communication, and customer relation skills
Attention to detail and mental concentration for accurately performing tasks
Ability to balance multiple tasks simultaneously
Ability to handle frequent interruptions
Ability to follow standard operating policies and procedures
Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs
Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships
Computer proficiency with working knowledge of Microsoft Office Suite applications, required
Ability to adapt to changing work environment
Ability to work during branch hours of operation
Effective time management
Excellent interpersonal and communication skills
Strong team player
General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements
Occasional lifting and maneuvering of coins up to 25lbs may be required
Job Details: Regular
Independent Financial is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 214-544-4777.
