JBT Corporation

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


Service Technician

US-WI-Stratford

Job ID: 2021-6929
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care

A&B Process Systems

Overview

A&B Process Systems, a business unit of JBT Corporation, is an industry leader in the design, fabrication, automation and installation of stainless steel process systems used in a variety of industries At A&B Process Systems, our quality stainless steel process vessels, stainless steel process modules, skidded systems and process automation systems are all developed at one location in Stratford, Wisconsin Our advanced 175,000 square-foot manufacturing facility is distributed over five physical plants As a member of the JBT team, you will find that you are joining a world class organization with an entrepreneurial work environment and innovative spirit

We have an immediate opportunity for a Service Technician

Location in Stratford, WI or Milwaukee, WI

Position Summary:

Has primary responsibility for servicing/repairing all A&B sold equipment at customer sites May supervise one or more service employees or temporary staffing on customer site Develop strong relationships with customers, solve customer problems and sell A&B capabilities, services and products Be available to respond to urgent customer service/repair needs

Duties/Responsibilities:

• Provide on-site technical support to customers ensuring all equipment sold is functioning properly and is in good repair


• Perform Hazard Safety Assessments prior to each job


• Listen and respond to customer needs/requests; then provide “value added” effective solution and/or support


• Work closely with Manager, Customer Care Representatives and Sales personnel to ensure we maintain good communications/relationships with the customer


• Follow-up to a customer’s call within 2 hours to ensure their needs are met


• Trouble-shoot malfunctioning equipment and provide an effective solution


• Completes all time and expense reporting weekly


• Complies with all A&B and Customer safety/housekeeping/compliance policies and guidelines


• Supervise, assist and train other service technicians in installation, removing or making modifications/repairs on sold equipment


• Order/deliver parts to customer as needed


• Manage equipment repairs/overhaul so that performance will be to A&B and Customer standards and time schedules


• Instruct and train customer operators and mechanics on safe operation and maintenance of equipment


• Perform final inspections on rebuilt/repaired equipment


• Travels to customer sites as need (must have valid driver’s license)


• Generate timely/accurate call reports and report problem areas or needed improvements on all equipment


• Perform courtesy visits to customers to review installed equipment, discuss equipment performance with the customer, any changes/optimizations that they would like, and to identify opportunities for service work and new equipment sales and/or installation work when needed


• When not performing Service Technician duties, will perform other field service work or work within plants as assigned


• Performs other duties as assigned by Manager

Education & Experience:

A vocational degree in welding or fabrication is preferred along with at least 5 years of welding/fabricating experience GTAW-2 welding certification is required OSHA-10 certification is required along with A&B’s 3 point First Aid (Emergency First Aid, CPR, and AED) training A strong mechanical aptitude with a high degree for attention to detail and quality is a must Successful candidates will possess agitator, pump and valve knowledge as well as the ability to perform hydro, sprayball coverage and dye penetration testing Troubleshooting skills and strong communication skills are absolutely necessary as is the ability to use Microsoft Office Process equipment maintenance and/or instrumentation calibration experience is a plus Must be willing to gain proficiency in the items above

This is a service-oriented position The successful candidate must genuinely enjoy working with people, have a pleasant disposition and maintain appropriate business appearance/ attire and be willing to advance the goals of the Company

You may also call Megan Centers at 844-286-4524 if your disability or impairment prevents you from applying online NOTE: Do not use this number unless you need assistance because of a disability or i

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