Sales Operations Specialist at TESSCO Technologies

Posted in Sales 11 days ago.

Location: Timonium, Maryland

Job Description:

TESSCO Technologies

TESSCO is an Affirmative Action and Equal Opportunity Employer
TESSCO is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States

Job ID 2021-4028
# of Openings 2
Job Locations US-MD-Timonium
Posted Date 2021-05-04
Category Sales


Want to be part of building our wireless world? Technology like 5G and IoT - aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation - to say nothing of enhancing consumer experiences including entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives. We're Tessco, and for nearly 40 years, we have supported those who create, construct, install, deploy, and maintain wireless technology.

As a Sales Operations Specialist, you will be providing exemplary customer service and demonstrating our commitment to success to all visitors and team members. You will be key to our sales team's success through multitasking a variety of responsibilities. Your overall mission will be to encourage loyal, profitable, win-win total source customers.


  • Provide exemplary customer service to all visitors, customers, and team members

  • In-person coverage of the Welcome desk to greet guests, create visitor badges and contact team members when appointments arrive

  • Update Flat Screens daily to indicate sponsorships for events and to welcome onsite vendors and customers

  • Manage multiple queues and inboxes to support sales efforts:

    • Triage pre and post-sale cases and assign accurately and promptly

    • Research possible leads, create opportunities in CRM, delegate

  • Process Sales Operations cases requested by the Sales team members and leadership

  • Mentor and shadow team members for training opportunities

  • Process orders requiring special order entry instructions

  • Run weekly reporting for Key accounts and various sales initiatives

  • Collaborating with leadership to streamline processes

  • Secure meeting rooms for events and trainings (onsite) including catering

  • Order Office Supplies for the Sales team

  • Other duties as assigned supporting Sales Operations functions


  • Excellent customer service skills; professional, friendly and a team-player

  • Outstanding organizational and multi-tasking abilities

  • Strong sense of urgency and attention to detail

  • Proficient in MS Office, knowledge of preferred

  • High school diploma, Associate's or Bachelor's Degree preferred

  • Minimum two years related experience

Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.