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Job Description
The Service Now Architect will work to support a large Government agency Enterprise Service Desk.
Key Responsibilities
Responsible for the ongoing assessment, design, development and implementation of efficiencies and improvement of standard processes and new procedures by use of advanced ServiceNow functionality, including: client and server side scripting, UI policies, automated testing framework, HTML/CSS, AJAX, JavaScript, AngularJS, Jelly Scripting, MID server setup, ACLs, Orchestration, and APIs.
Initiates, facilitates, and leads meetings with end-user and internal staff members. Acts as user liaison between professional departments and ServiceNow Family; leads others to adhere to established industry best practices, standards, and quality.
Apply in-depth knowledge of ServiceNow ensuring optimal use of the current platform
Thorough understanding of ITIL principles
Stay abreast of current and emerging data technologies
Identify and resolve complex problems and issues
Maximize the maintainability of the ServiceNow platform
Design, develop and implement ServiceNow integrated testing and training
Transform business and technical requirements into implementation plans and develop technical specifications
Deliver efficiencies and improvements of standard processes and new procedures
Analyze, troubleshoot and resolve ServiceNow issues
Required Qualifications
Bachelor's Degree or an equivalent combination of education and relevant experience
Minimum 5 years of IT service and business management required
ServiceNow Implementation knowledge is required.
At least 5 years of experience with integration of ServiceNow, development of no-code/low-code ServiceNow solutions and understanding of the architecture and business solution development on ServiceNow platform.
Past success with programming expertise in Java, JavaScript or other similar functional programming language
Proven progressive project management experience working independently as well as in a team situation meeting aggressive deadlines
Experience leading projects requiring an end-to-end workflow perspective, a high-level overall understanding of ServiceNow, and considerable knowledge of ServiceNow end users
Demonstrated use of relevant "out of the box thinking" in conjunction with organization wide standardization
Experience working in a fast-paced environment with minimal supervision and managing multiple priorities
Proven ability in workflow, data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis
Past success leading meetings between business stakeholders, technical resources and third parties for business requirements and technical solutions
Must be a U.S. Citizen or Legal Resident
Must be able to pass a Federal Government Background check and obtain a security clearance if required
Candidates that do not meet the required qualifications will not be considered.
