The Sr. Manager, Strategy and DC Operations, leads a team of Facility Managers who manage warehouse distribution centers in multiple locations of varying size and capacity. They are responsible for managing its resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Sr. Manager regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. The Sr. Manager assesses the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible. They are responsible for leading the facility managers in their assigned region to improve and enhance workflow processes, production, and quality; oversee performance measures, and verify safety objectives are achieved. Responsibilities also include strong financial performance, regulatory compliance and adherence to contractual requirements and company policies. The. Sr. Manager, Strategy and DC Operations Is responsible for maintaining strong client relationships and partnerships with cross-functional interlocks across the organization.

Major Responsibilities/Essential Functions:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Hire Facility Managers and team members who will drive performance in their respective operation




• Maintain a culture that is committed to safety and engages team members in promoting safe work practices




• Use metrics to gauge success of facilities within region; create action plans with facility managers to course correct as necessary




• Promote a positive work environment that recognizes and incentivizes team members while creating opportunities for development




• Forecast business and staffing needs and make appropriate recommendations to leadership




• Ensure inventory controls are in place to accurately track and report cycle counts, turns and current product within region 




• Ability to make decisions that ensure product is moving through the facility, throughput targets are met, and backlogs remain manageable




• Adjust forecasts based on peak seasons & onboarding of new clients to align staffing accordingly




• Engage continuous improvement associates and industrial engineers to optimize the use of space in the facility, accounting for various process requirements of clients




• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals




• Partner closely with the client experience team to ensure service level agreements are achieved




• Maintain accurate, factual, and thorough employee performance and attendance records, and documentation of counseling/coaching exchanges




• Contribute to employee development by providing training, coaching, and promotional opportunities




• Work with recruiting team to maintain a steady pipeline of candidates for returns processing and inventory management




• Manage variable expenses and identify opportunities to reduce costs 




• Support the conversion of systems in the facility and transition of clients to new software platforms




• Identify opportunities for automation and advances in technology to improve productivity and reduce operating costs




• Leverage data and analytics to improve performance across the facilities within their region 




• Work closely with other Sr. Logistics Managers and Sr. Director of Operations to improve overall operational performance

Minimum Requirements:

• A Bachelor’s degree in Business Administration, Management, Supply Chain or Finance




• A minimum of 10 years’ work experience in a warehouse distribution environment and managerial/supervisory experience in the ecommerce, logistics, manufacturing warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to perform the responsibilities of this position.




• Experience running a forward or reverse logistics operations; e-Commerce experience preferred




• Holistic understanding of supply chain management




• Proven ability to lead a team and create a positive culture




• Six Sigma certification preferred




• Proven interpersonal and communication skills, and the ability to delegate and prioritize work




• Working knowledge of computers and programs specific to operations and operations reporting including MS Office (Excel, MS Word)




• Knowledge of warehouse safety and security practices




• Ability to package, label, load/unload Hazardous Materials and Hazardous Waste, sign Hazardous Waste manifests, and serve the facility as an Emergency Coordinator.




• Ability to perform the functions of a hazardous waste generator, including but not limited to, identification, sorting, packaging, segregating, labeling hazardous waste generated from daily operational activities.  Also, must be able to adequately perform and document periodic regulatory inspections of the facility, including but not limited to, sanitation inspections and hazardous waste storage area inspections.




• Ability to work under time pressure and meet production goals




• Ability to assist other operations within the warehouse, as needed and if applicable 




• Ability to meet set production and quality goals and follow standard operating and safety procedure




• Ability to work in a non-climate-controlled environment

Individual Competencies:

• Integrity




• Teamwork




• Adaptable




• Innovative




• Analytical and Critical Thinking




• Problem Solving




• Communication




• Collaboration




• Effective Execution




• Taking Initiative




• Coaching




• Conflict Management




• Inclusivity




• Vision and Strategy




• Change Management




• Accountability




• Urgency




• Business Acumen

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. 

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.




• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.




• Occasionally required to stand, kneel or stoop, and lift and/or move up to 50 pounds.




• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.




• Frequently required to travel to site and client locations.

Safety:

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

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As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 




• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 




• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. 




• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 




• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.