Purpose Statement / Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions and Responsibilities of the Job

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
  
  


• Prioritize service and customer experience within each interaction.
  
  


• Ensure unforgettable guest experiences through unmatched service.
  
  


• Demonstrates strong guest-focused engagement over the phone, email, and chat.
  
  


• Demonstrates effective communication, interpersonal, written and verbal skills.
  
  


• Strong organizational skills.
  
  


• Must be able to multi-task and maintain calm demeanor.
  
  


• Must possess problem resolution and follow through skills.
  
  


• Knowledge of managed care and the business segments.
  
  


• Knowledge and ability to schedule reservations for patients/family.
  
  


• Be at work and be on time.
  
  


• Follow company policies, procedures and directives.
  
  


• Interact in a positive and constructive manner.
  
  


• Prioritize and multitask.
  
  

Experience

• 1-2 years customer service experience or other related guest-focused engagement preferred.
  
  


• Call center experience necessary in a fast-paced setting.
  
  


• Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)
  
  


• Some medical terminology preferred.
  
  


• Spanish speaking a plus.
  
  

Education

High School diploma, GED required