Posted in Admin - Clerical 30+ days ago.
Type: Full-Time
Location: Aurora, Colorado
Purpose:
This position is responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other media methods. Assist customers with new orders, advise status of orders, furnishes information on new products. Communicate changes in customer delivery schedules and routing, including order deadline and delivery status. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Remain in compliance with established performance metrics that support the desired Customer Experience and assisting in populating data into the Customer Care Relationship Management (CRM). Provides support with populating other data tracking tools that provides department leadership dashboard statistics. Complete related records, reports, and documentation.
Job Responsibilities:
Job Requirements:
EDUCATION/CERTIFICATION:
EXPERIENCE:
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For applicants in Colorado: The compensation range for this position$16.75. You will also be eligible to participate in the following benefits programs - Paid Time Off; Sick Time; 401K Program; medical, dental, vision, life, and accidental death/ dismemberment insurance; short-term and long-term disability insurance programs, Flexible Spending Account, and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
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