Posted in Other 30+ days ago.
Location: Bridgeport, Connecticut
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
The Senior Director, Regional Services Leader is responsible for providing strategic leadership, ensuring overall customer satisfaction, managing a team of services professionals, and ensuring overall quality across a portfolio of professional services clients.They proactively seek and create opportunities to interact with clients to ensure the highest levels of customer satisfaction.They are also responsible for overall client stratification, account growth, and leadership of the cross-functional services teams to develop approaches and targets that meet business and client goals.
Senior Director, Regional Services Leaders nurture contacts with key client executives and maintain strong post-engagement relationships, introducing new opportunities to meet client needs.They execute sales strategy in conjunction with other account leaders, and build close relationships with enterprise sales leadership.They manage account profitability by developing and negotiating statements of work, ensuring work is delivered on budget and invoicing clients according to the proper terms.They consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
Senior Director, Regional Services Leaders partner with Communities, Enablement, and Employee Success to lead people management initiatives, and work across several business areas - including Project Delivery, Delivery Leads, Regional Operations Managers, Product, and Practice teams - to ensure Services success.They are strong mentors who lead by example and embody the Salesforce values.
Responsibilities:
Preferred Qualifications and Skills:
Leadership Qualities:
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