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Technical Support Representative at Trimble Inc.

Posted in Other 30+ days ago.

Location: Westminster, Colorado





Job Description:

Job Title: Technical Support Representative

Location: Westminster, CO

Division: Global Services

Job Summary:

The Technical Support Representative is responsible for providing product support, training, and system acceptance testing at multiple tier levels for both internal and external groups. This includes distribution partners and Trimble end customers globally. The daily responsibilities require self-management to complete a variety of tasks including; complex problem solving, troubleshooting beyond written scripts, and highly detailed documentation of both support and testing results.

Products supported (but not limited to) include; VisionLink Fleet Management, Trimble Connect, Trimble SketchUp, Trimble Access, Trimble Business Center, Geospatial licensing, and general business systems. Will become domain experts in several specialties and be used as subject matter expert on cases worked within given skillsets often providing guidance to peers. On occasion, the Technical Support Representative will be called upon to lead product meetings where they will share support analytics to the internal customers including defects, enhancements, support performance, and customer satisfaction with the goal of driving swift customer resolutions.

Success in this position involves the timely maintenance of all technical support and related issues to reduce company costs and customer dissatisfaction. Must be capable of completing and managing daily requirements and assigned projects independently.

Travel requirements are expected to be 5% or less.

Key Responsibilities:


  • Provide advanced technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors


  • Provide fast and efficient technical support in assigned areas across multiple Trimble Divisions


  • Capable of walking customers through workflows and training using phone or remote access tools


  • Create technical notes and documentation on teams workflows and processes


  • Field end-user calls, providing support or direct users to their respective Trimble Distribution Partner


  • Responsible for generating software codes (upgrade, demo) when requested by internal Trimble teams


  • Data and account set up review to investigate and resolve licensing issues (Oracle)


  • Ability to work shifts if required


  • Other duties as assigned


Skills & Experience Required:


  • Effective decision-making, planning, communication, and collaborative problem solving


  • Strong troubleshooting and analytical skills


  • Excellent written and verbal communication skills


  • Proven ability to achieve results.


  • Capable of working independently and in a team-based environment


  • Computer literacy and competency


  • Existing knowledge in relative industries or prior support role a plus


  • Familiarity with SalesForce or other similar CRM software and Oracle a plus


Information to Review:

The following links are recommended in order to better your understanding of Trimble, and the products available within this particular division.

Videos to Review:

Our Company

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

44400

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56600

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D


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