Posted in Other 30+ days ago.
Location: New Castle, Delaware
Requisition #24395 Cient Services Representative
Location: Wilmington Delaware Learning Center
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
The Client Services Representative will work cooperatively throughout all levels of FlightSafety teams to successfully support FlightSafety's vision to be the world's premier aviation training company; known for its outstanding customer service, superior quality training and products, operational excellence and talented Teammates.
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required.
To perform the job successfully, an individual should demonstrate the following competencies:
Accountability - Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Accepts full responsibility for quality of work, both independent and team projects.
Communication - Conveys ideas and facts verbally and in writing by presenting information clearly, concisely, politely and professionally to all appropriate parties while listening carefully to others to ensure information is understood.
Approachability - Able to gain the trust and support of others by establishing common ground and building rapport quickly; viewed as a team player that can interact comfortably with all levels.
Organizational Awareness - Knows the organization's mission and vision, works and operates effectively within them. Understands how programs, policies, procedures, rules and regulations drive and impact the work and objective of the organization.
Teamwork - Cooperates and collaborates with all teammates to achieve common goals by sharing information or expertise; working together to solve problems in a positive manner while valuing the contributions of others.
Active Listening - Has the ability to focus on what is being communicated, understands the message and then verifies the meaning by offering feedback.
Adaptability - Quickly modifies behavior to maintain effectiveness when experiencing major changes in work tasks or work environment. Approaches change as opportunities for learning and development.
Customer Focus - Builds and maintains customer satisfaction by; assessing their needs, provide accurate information or assistance, resolves their problems or works to exceed their expectations in a courteous manner. Strives to continually enhance the service experience.
Detail Oriented - Diligently attends to details and pursues quality in accomplishing tasks by checking work to ensure accuracy and completeness.
Initiative - Proactively identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
Time Management - Demonstrates the ability to plan and control how the hours of the day are spent to maximize personal efficiency in accomplishing set goals.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled.
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