Posted in Information Technology 11 days ago.
Location: Lafayette, Louisiana
Type: Full Time
Job ID: 1210953
At VieMed, LLC, we pride ourselves in what has driven our success - teamwork and exceptional patient care. We are actively seeking a talented, dedicated, self-motivated, energetic and career-minded individual to join our organization as a Application Support Specialist. Your responsibility will be to support VieMed's in house patient application suite (Engage).
• MDM (Samsung Knox preferred) experience.
• Strong troubleshooting and analytical skills
• Work closely with the technology team to deploy test and deploy updates.
• Document known issues and escalate them as needed
• Update customer facing documentation
• IT Help Desk Experience
• Provide extended coverage when business needs require.
• Basic tablet (Android) knowledge
• Speak with customers via phone to diagnose their issues quickly and effectively.
• Support end-users in addition to IT department team members.
• Stay current with knowledge of related technologies, designs, methods, and trends.
• Participate in on-call schedule and provides after-hours support as needed.
• Outstanding interpersonal skills with a focus on helping others
• Excellent Commutation Skills