Field Service Technician I at Alfa Laval Inc

Posted in Installation - Maint - Repair 13 days ago.

Type: Full-Time
Location: Ankeny, Iowa





Job Description:

OBJECTIVE (broad function, scope and purpose for the position)

The Field Service Technician is available for 24/7 on call field service labor, trouble shooting and service training at customer locations for mechanical, electrical, and electronic components such as decanters, high speed separators or heat exchangers to ensure reliable operation, optimum performance and efficiency.

This includes performing preventive maintenance, emergency and warranty repairs. Must be able to manage travel costs and operating expenses associated with field service visits.

           

           

BRIEF DESCRIPTION OF POSITION (outline job duties and responsibilities):

Provides mechanical maintenance on Alfa Laval Separators, Decanters, or Heat exchangers 

Can startup and shut down equipment in accordance to company and customer safety procedure in line with OSHA requirements. 

Prepares expense reports and written service reports for work performed on each job no later than two weeks of job completion

Create job time and expense reports, Concur expense reports, and payroll reports as required by all field service technicians.

Obtains Signed Time Summary sheets from the customer upon completion of job.

ORGANIZATIONAL COMPONENTS (level of functional responsibility, relationships, level of direction received, and ability to initiate work):

Need to work with the following:


  • Service Operations personnel

  • Capital and Service Sales personnel

  • Engineering and Supply Project Managers and support personnel

KEY PERFORMANCE MEASURES

Customer satisfaction measurements – responsiveness, quality, customer relations

Timeliness on Job paperwork being completed

KEY COMPETENCIES NEEDED

Customer Service orientation

High Service Cultural Competence

Good communication skills and interpersonal skills

EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED

Education (degree or years) and/or Certification/Registration:

Minimum Associates Degree (AS) or two years Military or suitable job experience

Type and Length of Experience:

Zero to two years’ experience.

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

Competent mechanical skills and aptitude

Basic electrical skills

Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer

Customer service and sales orientation oriented 

Excellent interpersonal skills 

Strong verbal & written skills 

Ability to troubleshoot & solve technical problems

Team Player and ability to work independently 

Basic PC utilization skills required in word, excel.

Ability to learn and use systems required for the administration of service and expense reports 

PHYSICAL & ENVIRONMENTAL FACTORS

Physical Requirements (lifting, climbing, standing, equipment use):

Ability to lift 85 pounds and perform tasks requiring physical strength (climbing, standing, equipment/tool use).

Environmental Factors (hazardous materials, work location, work surfaces, exposure):

Perform jobs in line with OHSA requirements

Complete established safety training programs

Exposure to heat, cold, noise, various type of facility, and levels of cleanliness

OTHER REQUIREMENTS (i.e., travel, motor vehicle use, etc.)

Requires the ability to drive a company vehicle, and have a valid driver’s license

Must be able to wear a safety respirator, as needed. (Clean shaven, if necessary when job requires it)

Travel 75-85%

EEO/Vet/Disabled Employer