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Location Manager at Forward Air

Posted in General Business 16 days ago.

Type: Full-Time
Location: Coraopolis, Pennsylvania

Job Description:

Job Description

Position: Location Manager

Job Description:

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

  • Focus on relationship with client in order to gain 100% of appliance delivery busi
  • Focus on Independent Contractor Partnerships (Profitability & Compliance)
  • Achieve goals set forth by the client & Forward Final Mile
  • Develop and hold your staff accountable (if applicable)
  • Continuously recruit and retain Independent Contractors
  • Manage claims and their processes (with FOC assistance)
  • P&L Management (Controllables)
  • Delivery Expense (Minimums / effective routing, Support Expense)
  • Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
  • Warehouse Expense (Contracted Labor, Inventory variances)
  • Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
  • Achieve Location Margin goals
  • Rental car vs mileage reimbursement
  • Communicate effectively with the DIA, DIM and client staff
  • Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap)
  • Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap)
  • Showroom visits as needed in order to build/maintain relationship with client
  • Maintain tote inventory and hold BP's accountable (trade stock)
  • Enforce and adhere to company policies and procedures.
  • Responsible for loadout / warehouse oversight of QC with getting teams off dock
  • Actively route monitor teams from the road (see SOP for details)
  • Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
  • Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap)
  • Hold BP meetings as needed to review claims, settlements, compliance, etc.
  • Participate in Client and internal conference calls
  • Provide Weekly updates on your locations as dictated by Area Manager.
  • Provide operational support to assigned locations when needed


  • Proven leader
  • Effective communication skills
  • Proven results
  • Organized
  • College degree or equivalent experience