Office Administrator at Forward Air

Posted in General Business 6 days ago.

Type: Full-Time
Location: Suitland, Maryland

Job Description:

Job Description

Position: Office Administrator

Job Description:

The Office administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers. These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties:

  • Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services

  • Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff

  • Maximize office productivity through proficient use of appropriate software applications

  • Establish uniform correspondence procedures and style practices

  • Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records and customer files

  • Maintain contact with customers, ensuring high level of customer satisfaction

  • Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed

  • Other duties as assigned


  • Strong customer service skills with focus on performance recognition

  • Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities

  • Proficiency in planning written and verbal communications

  • Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)

  • Excellent interpersonal skills both written and oral

  • Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes

  • Experience working in a transportation office environment a plus

  • Make decisions and or final recommendations which affect multiple departments

  • Intermodal transportation exposure is a plus


  • Ideal candidate will possess a "can do" attitude with a "will do" work ethic

  • Must have the ability to work in a fast paced environment

  • Strong verbal and written communication skills

  • Experience with AS400 operating systems is a plus

  • Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.